Business Operations Manager I

About the role

Join our Cause to create a person-focused and economically sustainable health care system. As a Business Operations Manager I on the Data and Technology Solutions team, you'll partner with senior leaders to drive strategic initiatives, elevate operational performance, and deliver meaningful insights that shape how DTS leads and operates.

Responsibilities

• Collaborate with senior leadership to identify areas for process improvement and develop scalable, data-driven solutions
• Lead large-scale operational initiatives from concept through implementation, ensuring alignment with DTS and enterprise strategy
• Design and implement process improvements that measurably increase efficiency and productivity across the organization
• Use a thorough understanding of business objectives to influence solutions that produce new insights and opportunities
• Provide higher-level analysis and data interpretation in support of strategy development, program implementation, and performance evaluation
• Develop and maintain meaningful dashboards, scorecards, and presentations that use data to inform and influence business activities at all levels, including senior leadership
• Support Enterprise Risk Management (ERM) for DTS-owned risks, including tracking quarterly mitigation activities and maintaining documentation and dashboards
• Provide Internal Audit (IA) coordination and follow-up, tracking findings and remediation actions with timely leader awareness
• Run-the-Business Enablement
• Lead and support DTS operating rhythms and recurring leadership forums, ensuring structure, visibility, and follow-through
• Maintain and evolve operational dashboards, trackers, and scorecards to provide leadership with real-time visibility into performance and priorities
• Ensure SharePoint sites and operational content remain current, accurate, and strategically organized
• Support Business Continuity Planning (BCP) activities in partnership with BC/DR teams
• Chief-of-Staff & Senior Leadership Support
• Collect, update, and track quarterly goals and key initiatives, providing analysis and recommendations to leadership
• Lead leadership and staff meeting agendas, facilitation, and follow-up — driving accountability and momentum
• Execute change management, communications, and project work as directed by DTS leadership
• Support weekly management updates, consolidated intake, simplification efforts, and organizational surveys
• Talent, Engagement & Community Enablement
• Coordinate and help shape talent development and recruiting initiatives, including internships and co-op programs
• Support technology community partnerships, conferences, and sponsorships
• Coordinate learning and engagement programs such as TechConnect Deep Dives
• Track and support annual compliance and training activities

Qualifications

• Bachelor's degree in Business Administration, Operations Research, Computer Science, or a related field
• 8+ years of experience in business operations, data analysis, or a related field, or equivalent combination of education and experience
• Demonstrated experience leading large-scale operational initiatives and process improvement efforts within a complex organization
• Expert analytical and problem-solving skills, with the ability to interpret complex data and translate findings into actionable strategy
• Proficiency in advanced data analysis tools such as Python, R, or machine learning
• Strong business acumen with a deep understanding of organizational goals and how to align solutions to expected outcomes
• Pioneered ability to develop meaningful dashboards and executive-level presentations that inform and influence business strategy
• Creative problem-solver who is comfortable with ambiguity and confident taking action with limited information
• Demonstrated curiosity and drive to tackle hard business problems using data and analytics to develop practical, impactful solutions
• Excellent communication, presentation, and collaboration skills across diverse audiences — including senior and executive leadership
• Able to work independently, manage multiple large-scale projects simultaneously, and drive results across teams without formal authority
• Strong project management and organizational skills with the ability to lead and implement ideas in a rapidly changing environment

Skills

• Expert analytical and problem-solving skills, with the ability to interpret complex data and translate findings into actionable strategy
• Proficiency in advanced data analysis tools such as Python, R, or machine learning
• Strong business acumen with a deep understanding of organizational goals and how to align solutions to expected outcomes
• Pioneered ability to develop meaningful dashboards and executive-level presentations that inform and influence business strategy
• Creative problem-solver who is comfortable with ambiguity and confident taking action with limited information
• Demonstrated curiosity and drive to tackle hard business problems using data and analytics to develop practical, impactful solutions
• Excellent communication, presentation, and collaboration skills across diverse audiences — including senior and executive leadership
• Able to work independently, manage multiple large-scale projects simultaneously, and drive results across teams without formal authority
• Strong project management and organizational skills with the ability to lead and implement ideas in a rapidly changing environment

Benefits

Pay ranges vary based on the candidate's work location. The expected hiring range depends on skills, experience, education, and training; relevant licensure / certifications; and performance history. Oregon, Washington, Utah, and Idaho: The expected hiring range is $111,350-150,650, the full salary range is $104,000-171,000 and the bonus target is 15%. North Dakota: The expected hiring range is $101,834-137,801 and the full salary range is $90,436-149,220.