Business Operations Manager, Enterprise Support Strategy & Operations (ESSO)

About the role

AWS Support Field Strategy & Operations (SFSO) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers including public sector. The Enterprise Support team is looking for a driven, enthusiastic, and analytical thinker with strong operational experience to support business operations for field teams. As a Business Operations builder, you will be responsible for driving operational cadences, business performance and productivity in the field while championing the needs of internal customers.

Key job responsibilities

• Manages business planning on behalf of assigned field teams and key stakeholders
• Owns the execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting
• Deep knowledge of operations tools used on a regular basis including applications such as Quicksight and Excel
• Monitors and applies controllership to variable headcount plans to minimize business risks and maximize business opportunities
• Applies judgment on health of the business and influences related management decisions
• Dives deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions
• Able to toggle between tactical actions and longer-term initiatives, projects and planning activities
• Proactively and independently works with stakeholders to identify business needs and design and implement solutions
• Has a working knowledge of the data available or needed by the wider business for more complex or comparative analysis
• Drafts written and verbal communication with the ability to communicate to management, and at times in a cross-functional setting

Basic Qualifications

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company