Business Operations Manager

The Business Operations Manager is responsible for developing, leading, and continuously improving the organization’s knowledge management and operational programs. This role owns the internal knowledge ecosystem, designs systems to improve information creation, organization, sharing, and maintenance, and works cross‑functionally to boost operational efficiency, collaboration, AI and technology adoption, and scalable business processes that support growth.

Responsibilities

• Knowledge Management Leadership
  • Develop and execute the company’s Knowledge Management Strategy and Roadmap.
  • Establish governance standards for documentation, version control, retention, and information architecture.
  • Own the Employee Resources portal and all knowledge repositories.
  • Develop standardized templates, playbooks, SOPs, policies, and documentation standards.
  • Conduct routine audits to ensure documentation remains accurate, current, and accessible.
  • Measure knowledge utilization and recommend continuous improvements.
• AI & Technology Adoption
  • Evaluate emerging technologies and AI tools that improve productivity.
  • Advise department leaders on implementing digital solutions.
  • Develop governance for AI usage across the organization.
  • Lead adoption initiatives for new operational technologies.
  • Train employees on effective technology utilization.
• Organizational Effectiveness
  • Collaborate with department leaders to improve cross‑team collaboration.
  • Facilitate knowledge‑sharing initiatives.
  • Guide organizational change‑management efforts.
  • Improve communication flow between departments.
  • Identify risks related to knowledge loss and succession planning.
• Training & Development
  • Design and deliver employee training on knowledge‑management systems and operational processes.
  • Develop onboarding programs focused on operational readiness.
  • Maintain training documentation and learning resources.
  • Identify and coordinate continuous learning initiatives.
• Project Leadership
  • Lead cross‑functional operational initiatives.
  • Develop project plans, timelines, and success metrics.
  • Guide stakeholders throughout implementation.
  • Report progress and recommendations to executive leadership.
  • Ensure successful adoption of new processes.
• Culture & Employee Experience
  • Develop initiatives that encourage collaboration and knowledge sharing.
  • Drive company culture through engagement activities.
  • Promote continuous improvement throughout the organization.

Qualifications

• Master’s degree in information & knowledge strategy, operations management, or information systems.
• 3–5 years of experience in operations, knowledge management, business operations, project management, or organizational effectiveness.
• Proven experience leading cross‑functional initiatives.
• Experience developing business processes and documentation.
• Experience implementing operational improvements.
• Experience delivering employee training.

Current COVID‑19 and flu vaccination may be required due to client contract requirements.