Business Operations Manager

About the role

The Business Operations Manager is responsible for managing the organization's daily financial administration, business operations, and office logistics. This role supports the organization's financial processes by managing accounts receivable activities, maintaining business systems, and assisting with budgeting and month-end reconciliation.

Responsibilities

• Manage accounts receivable, invoicing, payment processing, collections, member billing, and financial reconciliations for both the Guild and Foundation.
• Generate financial reports, post weekly batches and settlements, prepare sales tax worksheets, and support month-end reconciliation activities with an outside accounting firm.
• Contribute to annual budget preparation and monitor departmental spending against established budgets.
• Aid in maintaining data integrity, building reports and dashboards, and supporting ongoing CRM management.
• Manage software licensing, user provisioning, renewals, and vendor relationships for the organization's cloud-based platforms.
• Coordinate office operations, including facilities, utilities, telecommunications, vendor management, and basic IT support with external service providers.
• Support operational workflows for Contract Services safety courses, the online merchandise store, and annual awards fulfillment.
• Perform other job-related duties as assigned.

Requirements

• 3–5 years of experience in business operations, bookkeeping, accounting, or nonprofit financial administration.
• 2 years of relevant CRM administration experience, including report development, dashboard creation, data management, and object administration (preferred).
• Experience with HubSpot (preferred).
• Strong knowledge of accounts receivable, accounts payable, invoicing, reconciliations, and general ledger processes.
• Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data analysis.
• Experience supporting budgeting, financial reporting, and cloud-based business applications.
• Familiarity with PCI-DSS standards and secure financial transaction processing.
• Experience with QuickBooks Online, Bill.com, and Tallie (preferred).
• Experience working in a nonprofit, guild, union, or entertainment industry association, or participating in a CRM migration or software implementation (preferred).

Skills, Knowledge and Expertise

• 3–5 years of experience in business operations, bookkeeping, accounting, or nonprofit financial administration.
• 2 years of relevant CRM administration experience, including report development, dashboard creation, data management, and object administration (preferred).
• Experience with HubSpot (preferred).
• Strong knowledge of accounts receivable, accounts payable, invoicing, reconciliations, and general ledger processes.
• Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data analysis.
• Experience supporting budgeting, financial reporting, and cloud-based business applications.
• Familiarity with PCI-DSS standards and secure financial transaction processing.
• Experience with QuickBooks Online, Bill.com, and Tallie (preferred).
• Experience working in a nonprofit, guild, union, or entertainment industry association, or participating in a CRM migration or software implementation (preferred).

Benefits

• Medical, dental, and vision coverage options.
• 10 paid holidays per year and 2 paid personal days.
• Parking at the PGA office is paid by the Guild for employees based in California.

Pay

Compensation Range: $65,000-$75,000, commensurate with skills and experience.

Schedule

This is a full-time position that reports to the Senior Director of Finance and Business Operations. The Guild operates on a hybrid schedule, requiring in-office presence Tuesday through Thursday, with remote work flexibility on Mondays and Fridays.