Business Operations Manager

About the role

Plug is an automotive fintech startup building the marketplace for electric vehicles. Consumers, dealers, and commercial partners trade in, sell, and auction used EVs through a platform built exclusively for electric, with nothing adapted from legacy automotive. Consumers can get an instant cash offer in minutes, backed by data-driven pricing, battery state-of-health analysis, with pickup, payment, and title transfer handled end-to-end. Franchise and independent dealers across the United States bid in real time on inventory sourced directly from these consumers, dealers, and commercial partners. The result is a single platform that gives sellers a fast, fair exit and gives dealers a dedicated channel for sourcing used EV inventory. Founded in 2023 and led by former Tesla executives, Plug has facilitated $100M in EV sales since launch and is backed by a $20M Series A from Lightspeed Venture Partners. We're building the most AI-native startup team in Los Angeles, full of operators, engineers, and ML researchers laying the transaction rails for the used EV market's exponential growth.

Responsibilities

• Own cross‑functional projects end‑to‑end: scoping, driving implementation, measuring success.
• Partner directly with functional leaders (Sales, Dealer Success, Ops) to diagnose operational challenges and help fix them.
• Lead cross‑functional initiatives from scoping through execution, driving accountability across teams you don’t formally manage.
• Take on problems that arrive as symptoms (e.g., “this handoff keeps breaking,” “onboarding is too slow”) and figure out what’s actually going on to propose a fix.
• Analyze data to size a problem and diagnose the root cause; design and implement fixes such as new agentic workflows, automations, and SOPs.
• Lead and facilitate department operations (e.g., weekly business reviews).
• Action on diagnosed daily metric alerts.

Requirements

• 4‑7 years of experience in business operations, strategy & operations, consulting, or a high‑growth startup operations role (marketplace or automotive experience a plus).
• Track record of owning ambiguous problems end‑to‑end.
• Strong stakeholder management: ability to walk into a team you don’t manage, build credibility fast, and drive change without formal authority.
• Comfortable with data (SQL a plus) and analytics.
• Excellent written and verbal communication; structured thinker who can bring clarity to a messy situation.
• Bias toward action, low ego, thrives in zero‑to‑one ambiguity.

Pay

Annual salary: L5 $145,000 - $165,000 (range reflects independent, third‑party benchmarking against national compensation data).

Benefits

• Health, Vision, and Dental insurance
• 401(k) plan
• Daily lunch stipend
• Equity (based on role and performance)
• Unlimited PTO
• Fully stocked kitchen
• Dog‑friendly office
• 30‑day remote work from anywhere policy
• Ongoing opportunities for growth and development