Business Operations Manager

About the role

Responsible for the direction and coordination of all non-market oriented activities of a multi-location district operation, including overall management of the district and functional support activities such as Accounting & Finance, Information Services, Human Resources, Facilities Management, and Administrative Sales Support. Daily in-office attendance is required with visits to various sites weekly.

Responsibilities

• Participates in the development of short- and long-term goals and objectives for the district’s operations and annual budgets.
• Reviews and analyzes sales activities, revenue and expenses, operational practices, and forecast data to determine progress toward stated goals and objectives; reviews findings with management.
• Conducts studies of work problems, procedures, and processes to ensure a high level of operational effectiveness.
• Directs the accounting and bookkeeping activities within the district operation, ensuring proper maintenance of records for all financial transactions, including cash receipts, expenditures, accounts payable and receivable, profit and loss, and general ledger accounts.
• Monitors and controls notes payable to ensure compliance with Company policies and guidelines.
• Analyzes financial information detailing assets, liabilities, and capital; reviews balance sheets, profit and loss statements, and other reports to summarize and report on the current and projected financial position of the district operation.
• Ensures all sales commissions and fees are processed according to standard Company policies and procedures and state regulations; provides written status reports for salespeople regarding commissions, expenses, and recoveries.
• Tracks and monitors all compliance-related documents, ensuring all salespeople and revenue-producing professionals are properly licensed and within Company compliance requirements.
• Coordinates the implementation of a listing system for tracking and monitoring all exclusive listings, ensuring each listing has an established marketing budget.
• Assists with effective marketing programs, such as advertising, signage, and client entertainment, in accordance with the district’s goals and objectives.
• Consults with vendors and analyzes pricing and services to ensure the district obtains the best products and services for the least cost.
• Represents the Company at personnel-related hearings and investigations.
• Recruits, interviews, and selects employees to fill vacant staff/administrative positions.
• Plans and conducts new employee and new salespeople orientations to foster a positive attitude toward Company goals.
• Maintains records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and ensures salespeople are properly licensed.
• Prepares employee contracts, offer letters, separation notices, and related documentation.
• Analyzes and implements programs to reduce employee absenteeism and turnover.
• Participates in administering Company policies, procedures, processes, and programs; ensures all district activities and operations comply with company policy, local, state, and federal regulations.
• May perform other duties as assigned.

Requirements

• Bachelor’s degree required.
• Minimum of 7–9 years of related experience.
• Previous supervisory or management experience required.
• Excellent analytical and communication abilities.

Pay

The expected base salary for this position ranges from $95,000 to $125,000 annually. The actual base salary will be determined based on factors such as relevant skills, experience, education, and licenses or certifications held. In addition to base salary, this position may be eligible for discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity).

Benefits

• Competitive benefits package including health, vision, and dental insurance.
• Paid time off.
• 401(k) retirement plan with employer matching.