Business Operations Manager

About the role

The business operations manager at Moab is responsible for managing the end-to-end processes that enable Moab to roll out new product features to existing customers, onboard new customers, and manage existing customers. They work directly with Moab’s founding team to solve key cross-functional roadblocks, conduct reporting and analytics, and optimize every operational process at Moab.

Responsibilities

• Help Moab build scalable processes for its GTM motion (Operations, Sales, Finance, etc.)
• Work directly with Moab’s founding team to help solve some of the business’s top priorities.
• Lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative.
• Pinch hit where necessary, filling in critical gaps to ensure the business can run smoothly.
• Help onboard new customers, support existing customers and sometimes pitch new customers!
• Identify consistent pain points and develop and iterate on processes to help the company solve issues over time.
• Use your qualitative and quantitative skill set to help create key analysis to influence and execute on operational decisions.
• Partner with our product and design teams on conceiving and testing workflows.
• Communicate across teams, bridging different parts of the organization to achieve cross-functional outcomes.
• Deepen client engagements through strategic interactions, serving as an advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals.

Requirements

• 1-2 total years of experience in finance, management consulting and private equity strongly preferred and / or 2+ total years of experience in an business operations, growth operations, or strategic finance role at a B2B startup or tech company.
• You have an incredibly high execution bar and will see projects through from conception to tactical completion to move Moab forward.
• You consider people, and you love solving complex, ambiguous, cross-functional problems in a people-centric way.
• You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility.
• You’re genuinely curious and creative, wanting to dive deep into a variety of operational processes and systems problems and wanting to think critically to define optimal solutions.
• You’re observant and anticipate cross-functional issues/needs and potential solutions before the the rest of the company notices.
• You’re tactical and don’t only sit at a 30,000 foot level.
• You’re discerning and an incredibly fast learner.

Qualifications

• Nice to have: SQL experience not required but the candidate will be expected to learn SQL on the job and will be asked basic SQL questions during the interview process.
• Experience working with or at a B2B software company.

Benefits

Compensation Range: $125K - $200K