Business Operations Manager

Position Summary

We are seeking a highly organized, proactive, and execution-focused Business Operations Manager to oversee cross-functional initiatives, operational processes, product launches, vendor relationships, and project execution across the organization.

Key Responsibilities

• Project & Workflow Management

• Own and maintain project management systems, including ClickUp and related operational tools.
• Develop project plans, timelines, deliverables, and ownership assignments.
• Monitor project progress and ensure deadlines are met.
• Implement robust follow-up mechanisms to track tasks, dependencies, and deliverables.
• Identify and proactively resolve project risks, bottlenecks, and operational challenges.
• Provide regular project status updates to leadership.
• Ensure all projects contain clear owners, deadlines, documentation, and success criteria.

• Cross-Functional Coordination

• Serve as the primary operational liaison between departments.
• Facilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners.
• Coordinate meetings, agendas, action items, and follow-up activities.
• Resolve operational conflicts and ensure timely decision-making.
• Support leadership in driving organizational priorities and initiatives.

• Product Launch & Implementation Management

• Define, maintain, and enforce launch processes for all new products, services, and operational initiatives.
• Cook up launch readiness activities across all departments.
• Manage implementation timelines and launch checklists.
• Ensure operational, customer support, provider, pharmacy, and marketing teams are prepared before launch.
• Maintain a centralized inventory of software licenses and subscriptions.
• Track vendor invoices, contracts, renewals, and payment requests.
• Coordinate with Finance to ensure timely processing of approved expenses.

• Process Improvement & Documentation

• Analyze existing workflows and identify opportunities for efficiency improvements.
• Develop, maintain, and update Standard Operating Procedures (SOPs).
• Create process documentation, training materials, and operational playbooks.
• Establish best practices and quality assurance standards across departments.
• Ensure consistency and scalability of operational processes.

• Vendor & Software Management

• Manage relationships with operational vendors and software providers.
• Review and coordinate software purchase requests.
• Manage vendor invoices, contracts, renewals, and payment requests.
• Coordinate with Finance to ensure timely processing of approved expenses.

• Operational Reporting & Performance Monitoring

• Track key operational metrics and performance indicators.
• Maintain reporting dashboards and status summaries for leadership.
• Monitor project execution, launch performance, and operational efficiency.
• Coordinate collection and reporting of department-level metrics.
• Provide recommendations for process improvements based on operational data.

• Compliance & Quality Assurance

• Ensure operational processes follow internal policies and compliance requirements.
• Conduct quality assurance reviews for implemented projects and initiatives.
• Collaborate with leadership and stakeholders to maintain operational excellence.
• Support audits, reviews, and process validation activities when necessary.

• Administrative & Organizational Support

• Cook up team calendars and operational meetings.
• Maintain organized project files, shared drives, and documentation repositories.
• Establish consistent naming conventions and documentation standards.
• Ensure operational information remains accurate and accessible.

Qualifications

• Required:

• 3+ years of experience in Operations, Project Management, Program Management, Business Operations, or related fields.
• Demonstrated experience managing cross-functional projects and initiatives.
• Strong project management and organizational skills.
• Experience developing and documenting business processes and SOPs.
• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• High attention to detail and follow-through.
• Technical Skills: Advanced experience with ClickUp or similar project management platforms. Experience with Jotform, Slack, Google Workspace, or similar tools. Experience managing operational dashboards and reporting. Strong proficiency with spreadsheets and workflow documentation tools.

• PREFERRED:

• Experience in healthcare, telehealth, pharmacy, e-commerce, or regulated industries.
• Experience working with software development teams and technology vendors.
• Familiarity with WooCommerce, operational integrations, and workflow automation.
• Experience supporting high-growth organizations and scaling operations.

Preferred Qualifications

• Experience in healthcare, telehealth, pharmacy, e-commerce, or regulated industries.
• Experience working with software development teams and technology vendors.
• Familiarity with WooCommerce, operational integrations, and workflow automation.
• Experience supporting high-growth organizations and scaling operations.

Compensation & Benefits

Competitive salary commensurate with experience.

Flexible work schedule: Monday through Friday 8:00 AM - 5:00 PM (Central Time)

Health, dental, and vision insurance.

401(k) retirement plan with company match.

Professional development opportunities.

Employee wellness programs.

Flexible spending accounts for medical and dependent care.

Generous paid time off.

Annual performance review and opportunities for advancement.

Team-building events and social activities.

Professional networking and mentorship opportunities.

Regular feedback and recognition for outstanding performance.

Opportunities for professional growth and development.

Competitive benefits package.

Work-life balance and flexibility.

Opportunities for career advancement and professional growth.

Regular performance evaluations and feedback.

Recognition and rewards for exceptional performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

Health and wellness programs.

Employee discounts and perks.

Professional networking and community involvement.

Opportunities for personal and professional growth.

Regular performance reviews and feedback.

Recognition and rewards for outstanding performance.

Professional development and training opportunities.

Flexible work arrangements and schedules.

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