Business Operations Manager

What You'll Be Doing

• Propose designs & development and maintenance of processes and tools to support interval & external customer service levels and operational KPIs are met.
• Provides technical support on set up & Implementation of new customer and services engagements.
• Provides timely communication and escalates issues and works towards resolutions.
• Supports implementation and drives documentation and reporting of key metrics and results.

What We're Looking For

• Requires in-depth knowledge and experience.
• Solves complex problems; takes a new perspective using existing solutions.
• Works independently; receives minimal guidance.
• Acts as a resource for colleagues with less experience.
• Represents the level at which career may stabilize for many years or even until retirement.
• Uses best practices and knowledge of internal or external business issues to improve products/services or processes.
• Typically resolves complex problems or problems where precedent may not exist.
• Often leads the work of project teams; may formally train junior staff.
• Works independently.

Experience / Education

• Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.

Pay

• Annual Hiring Range/Hourly Rate: $102,900.00 - $150,700.00

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA)
• Options Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!