Business Operations Lead

Role & Responsibilities

Design, build, and scale the operational foundation across every function of LENS. Establishing operational excellence as a cultural standard - developing the systems, processes, and rhythms that enable a lean team to execute with compounding impact as the company grows. Driving cross-functional execution on strategic priorities, ensuring alignment, clear ownership, and on-time delivery across all teams. Leading annual and quarterly operational planning, including resource allocation and goal-setting - and running the operating cadences that keep the leadership team focused and aligned. Identifying operational bottlenecks and building durable solutions - not workarounds - so every system gets stronger over time. Measuring daily, monthly, and annual impact through pre-accident detections, accidents prevented, and lives saved.

Mindset, Principles, And Skills & Experience

• Grounded in the company being a system. See every function, process, and team as interconnected and elevate the teams around you.
• Elevate the teams around you. Don't just build better systems - build better operators. The people and teams you work with come away with a higher standard for how they plan, execute, and communicate.
• Excellence is a habit, not an event. Treat operational quality as something to actively raise, continuously, across every function you touch.
• Enable each other to be at our highest creative level, and elevate teams and teammates to their highest impact. The whole company must be operating at the highest level to achieve our mission.
• Spend the most time where it makes the most progress. Evaluate every potential action and priority by the 80/20 rule, asking if it will make an 80 or 20% impact on the objective.
• Begin with the end in mind. Identify the operational future LENS needs to reach, and work backwards to identify the sequence of systems, hires, and frameworks required to get there — in an unusual level of detail, while still moving swiftly.

Skills & Experience

• 8+ years building foundational operational systems and process infrastructure at high-growth technology companies, from early stage through scale.
• Complete cross-functional capability to design and run the operating rhythms, planning processes, and execution frameworks that keep the company aligned and moving.
• Strong systems thinker - see the company as an interconnected set of processes and know how to improve them.
• Experience managing cross-functional programs with multiple stakeholders and competing priorities.
• Delivering operational reliability that meets the demands of government agency customers in Public Safety and Transportation — where process failures have real consequences and trust is earned through consistent execution.
• Comfort operating in ambiguity - define the playbook when one doesn't exist.