Business Operations Lead

About the role

Headway’s mission is to build a new mental healthcare system that everyone can access. We solve the biggest barrier to care: insurance. We automate the admin work, credentialing, claims, and payment reconciliation. We serve over 1 million patients across 50 states. We are a high-growth company with a focus on efficiency, growth, and quality.

Responsibilities

• Drive complex, cross-functional initiatives that advance pod-level objectives.
• Identify opportunities, address dependencies, and ensure alignment across stakeholders.
• Build and operate scalable workflows and processes (0→1).
• Leverage data tools to extract insights, validate assumptions, and inform decisions.
• Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics.
• Coordinate resources and align priorities across teams.
• Take calculated risks and make decisions that advance pod objectives.

Requirements

• 5+ years of experience in operational roles at high-growth companies.
• Background in consulting, finance, or business operations preferred but not required.
• Independent problem-solving skills and comfort working through ambiguity.
• Proficiency with AI & data tools (e.g., Looker, Excel, SQL, dashboards).
• Experience designing systems with scale in mind.
• Ability to coordinate resources and align priorities across teams.
• Motivation to make an impact on affordable mental healthcare.

Qualifications

• Strong analytical and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with project management tools and methodologies.

Skills

• Data analysis and interpretation.
• Process improvement and automation.
• Project management and coordination.
• Leadership and team management.

Benefits

• Compensation range: $105,400 - $155,000 based on qualifications and experience.
• Comprehensive benefits package including medical, dental, vision, HSA/FSA, 401K, work-from-home stipend, therapy reimbursement, parental leave, holiday break, training and professional development, and more.
• E-Verify participation.