Business Operations Lead

About the role

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

Responsibilities

• The Business Operations Lead plays a critical role in maintaining continuous end‑user services support, providing hands‑on assistance for escalated technical issues, developing staff capability, and enforcing standard operating procedures to ensure high service levels and operational resilience.
• Support business continuity and contingency planning for automated systems.
• Champion team growth through direct mentorship and training, fostering a culture of continuous improvement and shared accountability.
• Oversee daily operational execution, monitoring team performance and ensuring timely resolution of issues.
• Resolve escalated problems by collaborating closely with internal teams, Bank stakeholders, and vendors.
• Drive process optimization, identifying opportunities for improvement and recommending effective solutions.
• Maintain accurate documentation for all operational processes and procedures.
• Ensure compliance with security policies, regulations, and industry standards.

Qualifications

• Proven leadership experience, with the ability to manage day‑to‑day operations, prioritize effectively, and hold a team accountable to performance standards.
• Strong communication and interpersonal skills, with the ability to set clear expectations, provide constructive feedback, and collaborate across teams and leadership levels.
• High‑level customer support experience, with a track record of maintaining service excellence and resolving escalated issues with professionalism and urgency.
• Solid understanding of operational controls and compliance, ensuring processes align with SOPs, safety standards, and quality benchmarks.
• A coaching mindset, with experience training and developing team members to build capability and drive continuous improvement.
• Self‑motivated and independent, with the ability to manage projects and processes with minimal supervision.
• Flexible availability, including on‑call support, shift coverage, or rotating schedules as needed.

Pay

Salary Range: $111,400 - $150,000 per year

Benefits

• Learning & Growing: Educational assistance, career development tools, and stretch opportunities
• Supporting Your Family: Parental leave, adoption assistance, back‑up dependent and elder care, college planning resources, and more
• Managing Your Health: Comprehensive insurance plans, leave policies, onsite Health & Wellness Center, and onsite Fitness Center
• Optimizing Your Finances: Pension plan, 401(k) with generous match, financial planning resources, and subsidized public transportation program

Schedule

Flexible availability, including on‑call support, shift coverage, or rotating schedules as needed.