Business Operations Lead

About the role

Our business is complex and multi-faceted: We play in an enormous space with huge barriers to entry, we have no direct competitors, and as a two-sided marketplace we have to coordinate multiple constituencies via a complex funnel with some parts that are all tech and others that are fully human. Every day we face new operating challenges that require someone to quickly gather data, make a decision, and execute. So, in addition to software engineers, lawyers, and marketers, our team includes a bunch of ex-consultants (our CEO is a BCG alum and we’ve built a small BizOps org from BCG, Bain and McKinsey).

Qualifications

• You were/are at a top consulting firm and have been promoted at least once.
• You’ve led projects where you mapped complex systems, gathered and analyzed data, made recommendations, and helped design and implement solutions.
• You’re a kind and thoughtful colleague who knows how to shape a great team culture, persuasively advocate for your ideas, and get buy-in from others.
• You have a demonstrated commitment to doing good and helping people.

Bonus / Nice-to-Have

• You have experience with marketplace businesses or complex consumer services (insurance, fintech, medical, real estate, etc.).
• You’ve done consumer-focused research or discovery work, or something else that makes you comfortable interviewing and empathizing with people from all walks of life.

Salary and Benefits

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you. Salary And Benefits This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture. We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives. We offer competitive pay — including equity for all employees — and generous benefits: Medical and dental insurance with 100% of premiums covered for employees and their families15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year)Free membership to OneMedical$600/year internet stipend$1,000/year reimbursable stipend for education and training outside of workUp to $1,200/year student loan repayment assistance401(k) and optional HSA/FSAHumble, thoughtful, smart, fun colleagues

Location

This job is fully remote and we’re committed to empowering everyone with flexibility. Work remotely, and travel to LA (on the company dime) as needed to be with your colleagues – usually quarterly, plus offsites. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.