Business Operations

About the role

This Business Operations role sits at the center of the Patient and Provider Operations organization, which powers the flywheel connecting clinical quality, payer trust, provider economics, and patient retention. It brings together Patient Experience, Provider Operations & Growth, and Clinical Operations. This is a strategic, analytical role grounded in operations.

Responsibilities

• Strategy & Business Analysis:
  • Partner with Patient and Provider team leads to generate insights on patient and provider cohorts and identify opportunities to reduce churn and improve retention
  • Conduct market and competitive analysis to inform positioning across clinical quality, provider economics, and patient experience
  • Lead deep-dive analyses on strategic and operational questions and translate findings into clear recommendations and priorities
• Growth & Business Impact:
  • Own analysis of supply and demand dynamics in the patient and provider marketplace, helping shift toward a more predictive model
  • Evaluate new initiatives and clarify what is driving impact, and what is not
• Operating Cadence & Performance Management:
  • Build and maintain the operating cadence across Patient Experience, Provider Growth & Operations, and Clinical Operations
  • Own weekly metrics reviews, OKR tracking, and monthly reporting, including dashboards and performance analytics
  • Surface risks, identify gaps, and drive accountability across cross-functional initiatives
• Cross-Functional Execution:
  • Partner with Product, Payer Operations, and other internal teams to operationalize new features and ensure real-world needs shape product decisions
  • Act as connective tissue across teams by surfacing insights, resolving misalignment, and helping navigate ambiguity
• Special Projects & Zero-to-One Builds:
  • Own early-stage processes, programs, or capabilities without clear ownership
  • Build, test, and scale new initiatives, then transition them to long-term owners
  • Support hiring and org-building as the team scales
  • Take on ambiguous, high-priority problems with full ownership

Qualifications

• 5–7 years in business operations, strategy, chief of staff, or similar roles at a high-growth startup or tech company; MBA preferred
• Strong analytical skills with experience working directly with data, dashboards, and reporting (SQL preferred or willingness to learn)
• Proven ability to own metrics and operating cadence in a fast-paced environment
• Strong prioritization and judgment in ambiguous, high-change environments
• Experience working across multiple functions and managing cross-functional execution without direct authority
• Excellent communication skills, including writing clear, structured memos and presentations for senior audiences
• Background in healthcare, marketplace, or operations-heavy environments preferred
• Highly organized, detail-oriented, and proactive in identifying problems before raised
• Motivated by outcomes over ownership and effective in collaborative environments

Pay

$165,000 USD - $190,000 USD