Business Operations Associate

About the role

We are in search of a Business Operations Associate to assist in providing exceptional customer service to our rapidly growing customer base. This associate will have the unique opportunity to grow alongside the company and help shape the future direction. This associate will be responsible for providing exceptional operations support and customer service by fielding inbound requests through non-phone channels including email, direct mail, faxes, and internal tickets. This associate will handle back-office responsibilities including posting payments, handling credit check and payment disputes, and independently following highly-regulated processes.

Responsibilities

• Provide superior customer and operational support, through email, direct mail, faxes, and internal tickets
• Resolve inbound requests and issues independently and escalate as needed
• Handle disputes, chargebacks, and other account-level issues
• Post payments received through direct mail with exceptional accuracy and efficiency
• Conduct QA of customer service phone calls as needed
• Adhere to regulatory and compliance timelines
• Follow established processes with precision, while remaining proactive in identifying opportunities for improvement
• Be flexible to perform a number of different tasks as needed

Qualifications

• 2+ years of relevant experience in financial services, billing, or fraud investigations
• Comfortable performing routine or repetitive tasks, with a strong commitment to quality, accuracy, and consistency
• Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
• Excellent verbal and written communication skills
• Attention to detail and excellent organizational skills
• Strong interpersonal and active listening skills
• Ability to work independently and efficiently, both in-person and on work from home days
• Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
• Bilingual (English/Spanish) preferred; additional languages a plus
• Bachelor's degree or equivalent experience

Location

This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations.

Pay

Hourly Rate: $24/hr

Additional Compensation: This position is eligible to participate in our Operations bonus incentive.

Benefits

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs

Who we are & what we value

• We focus on what's most important
• We set clear expectations and deliver
• We embrace challenges to reach our full potential
• We ask, "How can this be better?"
• We move fast together