Jobs · Customer Service · Illinois

Business Operations and Planning Manager

Google · Chicago, IL · 2 days ago
On-siteCustomer ServiceFull-time

Note: By applying to this position you may share your preferred working location from the following: Chicago, IL, USA; Sunnyvale, CA, USA.

Minimum qualifications

  • Bachelor's degree or equivalent practical experience
  • 6 years of experience in project management, operations management, or related fields
  • 4 years of experience in management consulting, operations, business strategy, investment banking, venture capital, or private equity
  • 3 years of experience developing business strategies or managing cross-functional initiatives related to procurement operations, strategy, enablement, or transformation

Preferred qualifications

  • MBA
  • Experience in driving AI-enabled operational efficiency, including deploying AI levers, process mapping automation, or digital knowledge bases to streamline workflows
  • Ability to mine data and analytics to deliver reporting, insights, and recommendations
  • Exceptional communication, advisory, and leadership skills, with a proven ability to collaborate with executive leadership to translate complex strategic objectives into execution plans
  • Excellent process and project management skills, with the ability to build structured frameworks, standardize key business forums, and identify and escalate operational inefficiencies
  • Proven track record of managing large-scale budgets and headcount systems

About the role

In the Google Procurement Organization (GPO), our aim is to unlock value for Google to reinvest in what matters most. We do this by bringing velocity, efficiency, and security to buying at Google, while partnering deeply across Google to deliver solutions fit for purpose. As a centralized organization operating in a high complexity environment, we bring "one voice" to stakeholders and suppliers to ensure the best outcomes. Our organization fosters a culture of collaboration and innovation while providing opportunities for ongoing career growth and development.

Within the Google Procurement Organization, the Business Operations & Planning (BizOps & Planning) team serves as the operational backbone of GPO, unifying and empowering the organization by transforming strategic objectives into action. Our mission is to elevate the GPO through a foundation of standardized excellence, providing AI-driven process optimization, and standardized and bespoke operational tools to ensure optimal resource use and deliver actionable intelligence to every partner, every day.

Responsibilities

  • Act as business partner with GPO Directors to understand the organization's strategic goals, drive OKRs, and ensure alignment with overall GPO strategy.
  • Collaborate on lead cross-GPO business critical initiatives from structuring and implementation, to program management and accurate reporting.
  • Own and drive critical elements of E2E business cadence from annual planning for FTE, Opex, T&E, OKR process.
  • Analyze and interpret data to provide insights into performance; highlighting key metrics, trends, and actionable recommendations.
  • Work with leadership to optimize resource allocation, including FTE, budgeting, and systems/tools resources. Bring operational accuracy through efficient tracking and reporting (OKRs, budgets, targets).

Pay

US: $141,000 - $205,000 (USD) + 15% bonus target + equity + benefits

Benefits

Learn more about benefits at Google.

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