Business Office Support Specialist

About the Role

As a Business Office Customer Service Support Specialist, you'll be a trusted go-to for members and team members when it comes to billing, account changes, and administrative support. This role is about delivering helpful, friendly service that builds confidence and loyalty. You'll answer questions, solve problems, and support both day-to-day operations and larger billing processes. Your communication will be warm and professional, and your attention to detail will ensure that every member feels supported and every account stays in great shape.

Responsibilities

• Be the front line of support for member billing questions, payment concerns, and account updates
• Manage membership changes like freezes, terminations, and upgrades with accuracy and efficiency
• Support the monthly billing process, including posting charges, issuing refunds, and following up on declined payments
• Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
• Keep accurate records and ensure all work complies with company standards and policies
• Provide administrative support to the Business Office and help improve systems and workflows

Qualifications

• Prior experience in customer service, billing, or administrative support
• Familiarity with databases, spreadsheets, or CRM systems is a plus
• Strong organizational skills and the ability to manage multiple priorities
• A team-player attitude and a willingness to jump in wherever needed
• Availability to work remotely or on location at the club, with flexibility for occasional evening/weekend needs

Skills & Attributes

• A helpful, people-first mindset—you love to solve problems and make things right
• Clear, friendly communication whether in person, over the phone, or by email
• An eye for detail and a love for getting things done accurately
• Comfort with digital tools and systems—we'll train you, but tech doesn't scare you
• A strong sense of ownership—you follow through and take pride in your work

Team Member Experience

At Lakeshore Sport and Fitness, our team members are the heart of what we do. We foster a culture where team members are empowered to be detail-oriented, collaborative, and people-focused. We live our values every day: Professionalism in how we lead and serve, Ownership in how we show up and solve problems, Team in how we support one another, Quality in the experiences we deliver, and Celebration in the moments we share along the way. Here, you'll be part of a team that values clarity, consistency, and connection—with room to grow and thrive.

Compensation & Perks

We offer a competitive hourly wage based on experience and performance.

• Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO (for eligible team members)
• Club Benefits: Complimentary family membership, childcare for team members' kids, discounts on services, and more