Office Support Specialist

Essential Job Functions

• Provide high-quality customer service by assisting clients in person, by phone, and electronically
• Perform a variety of administrative and clerical tasks to support daily operations
• Process transactions, maintain records, and ensure accuracy of information
• Utilize computer systems and databases to enter, track, and retrieve information
• Communicate effectively with internal teams and external partners
• Maintain confidentiality and handle sensitive information with discretion
• Support multiple programs and adapt to changing priorities and department needs
• Ensure compliance with applicable policies, procedures, and regulations

Knowledge and Skills

• Knowledge of standard office equipment, computer software and spreadsheet applications
• Knowledge of mail classes and postage requirements
• Knowledge of personnel and departments and referral processes
• Skill in working with sensitive, complicated and detailed information
• Skill in maintaining accurate, timely and confidential documentation and records
• Skill in effectively communicating verbally and in writing
• Skill of considerable degree in establishing and maintaining effective working relationships with employees, other agencies and the public
• Skill of considerable degree in public relations, to include ability to effectively communicate both verbally and in writing and to de-escalate heightened situations

Desirable Qualifications

• A High School Diploma or GED
• One year of general clerical experience
• A valid Arizona drivers license
• Must hold or be able to obtain an Arizona Fingerprint Clearance Card to perform this position