Business Office Manager (Surgical Services)

About the role

Position Summary: The Business Office Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care. Position Location: 1601 W Lincoln Rd, Kokomo, IN 46902

Responsibilities

• Develop and guide staff to ensure consistency in performance and improve efficiencies.
• Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.
• Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.
• Help maintain inventory of all medications and supplies to ensure office is well stocked accordingly.
• Evaluate staff performance and provide additional training as necessary.
• Assist staff in their essential responsibilities, as necessary.
• Provide a safe, clean, organized and inviting environment for both patients and staff.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

Requirements

• High school graduate, or equivalent
• Previous experience in ophthalmology is preferred.
• Previous experience with supervision is preferred.
• Previous experience in medical coding/billing is preferred.
• Physical demands: Standing for sustained periods of time, talking, hearing; light work; close visual acuity required.

Skills

• Excellent interpersonal, written and verbal communication skills
• Decisive leadership with above average judgment
• Detail oriented, self‑starter, with strong organizational skills
• Able to effectively sustain multiple, simultaneous tasks
• Ability to lead, motivate, and promote a team environment
• Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast‑paced environment

Benefits

• 6.5 paid holidays per year + 2 floating holidays
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program
• Personal development: Staff members are required to meet training expectations within the initial 90‑day orientation period; obtaining certification in ophthalmic field is encouraged; the company will provide assistance to all employees eligible for the Employee Career Development Program

Pay

Annual salary: $40,000‑$44,000