Business Office Manager - Senior Living

Location: Oakleaf Village Columbus - 5500 Karl Road, Columbus, OH

Job Type: Full-time
Pay Rate: Starting at $52,000 annually plus monthly bonus potential

About the role

At Wallick Senior Living, our team understands that senior living is not just a job, but a calling. We take pride in caring for and empowering our residents as they choose to enjoy their golden years with us. With 1,000+ employees and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

A career with Wallick Senior Living means:

• A unique approach to senior living that goes beyond care to ensure our residents live their best lives through meaningful activities, delicious meals, and round-the-clock support.
• Pay-on-Demand: access your money as you earn it.
• Exceptional benefit package including health, dental, and vision insurance effective within 2 weeks of starting, gym membership reimbursement, paid parental leave, 401K, and more.
• Work-life balance with paid time off, including paid parental leave.
• A supportive culture and rewarding work where associates make a meaningful impact by helping individuals maintain independence and quality of life.
• Resident stories that stay with you, creating a sense of community.
• Career growth opportunities including tuition reimbursement, training, professional development, and advancement within the company.
• Employee-owned, resident-focused: as a 100% employee-owned company, your work supports both our residents and your financial future by sharing in our profitability.

Responsibilities

Resident Responsibilities

• Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems.
• Process community billing and send monthly statements to residents/POA; oversee all aspects of the community’s billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors.
• Follow up on late or incorrect payments from all payors.
• Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims.
• Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication.

Community Responsibilities

• Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.
• Oversee day-to-day front office functions and staff, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews.
• Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training.
• Process accounts payable, working with other departments to ensure timely and accurate coding and submission.
• Collaborate with the Executive Director and Finance/Regional Business Office Manager on business office operations, and escalate significant issues as needed.
• Complete monthly staffing schedules and enter into Dayforce for direct reports.
• Maintain and order office supplies for the campus.

Corporate Responsibilities

• Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing.
• Ensure compliance with company policies and applicable federal, state, and local regulations within all business office procedures.
• Process monthly Long Term Care insurance claims for residents/families.
• Ensure all monthly bank deposits for Medicaid payments and resident payments are processed across various platforms timely and in adherence with company policies.
• Complete resident agreements and maintain resident/front office filing systems.
• Perform other related duties as assigned.
• Build positive relationships with residents and families while balancing customer service and financial stewardship.

Requirements

• Associates degree or higher in business or finance, or equivalent experience.
• Minimum of 2 years in a business office role within senior living or skilled nursing required.
• Proven experience in accounts receivable, collections, and Medicaid billing preferred.
• Familiarity with HIPAA and resident privacy compliance in financial recordkeeping.
• Ability to read, analyze, and interpret financial reports, while understanding common accounting procedures (debits/credits), including knowledge of ledgers and basic accounting skills.
• Technically savvy with Microsoft Office suite, workplace collaboration tools such as Excel and MS Teams; experience with Yardi highly desirable.
• Effective written and verbal communication with residents, families, and business partners.
• Customer service oriented with the ability to resolve customer concerns.
• Ability to make complex decisions with high judgment in partnership with the Executive Director and Regional Business Office Manager.
• Business acumen and foresight to anticipate potential issues.
• Strong organizational and multi-tasking skills with the ability to manage competing priorities.
• Great time management and initiative to meet deadlines and produce accurate work.
• Ability to effectively collaborate with sales and nursing for move-ins/outs and care level changes to ensure the best resident experience.

Benefits

• Health, dental, and vision insurance effective within 2 weeks of starting.
• Gym membership reimbursement.
• Paid parental leave.
• 401K plan.
• Paid time off.
• Pay-on-Demand: access your money as you earn it.
• Tuition reimbursement and professional development opportunities.
• Employee ownership with profit sharing.

Pay

Starting at $52,000 annually plus monthly bonus potential.

About Wallick Senior Living

Wallick’s mission and values guide everything we do. At Wallick Communities, we believe in opening doors to homes, opportunity, and hope for our residents, associates, and community. Our core values are:

• Care – We show compassion and respect for everyone.
• Character – We do the right thing, even when no one is looking.
• Collaboration – We work together to achieve more.

We celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities, creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to work every day.