Business Office Manager - Landing at Watermere Frisco

About the role

Integrated Real Estate Group (IREG) is a vertically integrated real estate company with more than 1,200 employees across 46+ communities. For over 20 years, IREG has developed and operated multifamily and senior living communities across Texas and Oklahoma, delivering more than 15,000 units and $2 billion in total development across affordable housing, workforce housing, and market-rate living — including multifamily, active adult, independent living, assisted living, and memory care.

The Business Office Manager oversees accounting, payroll, HR administration, and office operations while serving as a trusted resource for residents, families, employees, and community leadership. Partnering closely with the Executive Director and department leaders, this role ensures the business office operates efficiently, professionally, and in alignment with company standards. The position oversees resident billing, payroll administration, accounts payable, employee records, reporting, and daily office operations while helping create a welcoming, service-focused environment.

Responsibilities

• Coordinate resident billing, collections, accounts payable, payroll administration, and general business office operations
• Maintain accurate resident census changes including move-ins, move-outs, transfers, and level-of-care updates
• Process deposits, reconcile vendor accounts, and maintain accurate financial records and supporting documentation
• Review employee timecards and maintain payroll, onboarding, benefits, and personnel documentation
• Maintain organized resident, employee, vendor, and financial files in accordance with company standards
• Professionally support residents and families with billing questions, collections conversations, and administrative needs
• Partner with corporate accounting and operational leadership teams to ensure smooth financial and payroll processes
• Support recruiting coordination, onboarding processes, and employee administrative functions
• Assist with tours, resident interactions, event coordination, and front office coverage as needed
• Maintain office supply inventory and ensure business office operational readiness
• Participate in budget reviews, reporting processes, and operational documentation
• Serve as part of the backup Manager on Duty rotation supporting daily community operations and urgent needs

What success looks like

• Resident billing, payroll, and accounting functions are completed accurately and on time
• Business office operations remain organized, compliant, and resident-focused
• Residents, families, and employees receive professional, responsive support
• Financial records, reconciliations, and reporting are maintained with a high level of accuracy
• Community leadership can rely on strong administrative partnership and operational support
• The business office contributes positively to resident satisfaction and overall community experience

Qualifications

• Bachelor's degree in Business, Management, Accounting, or related field required
• At least 2 years of experience in payroll, bookkeeping, office management, or business office operations required
• Senior living, healthcare, multifamily, hospitality, or related industry experience preferred
• Experience with OneSite / RealPage required
• Strong verbal and written communication skills required
• Computer proficiency and comfort working within multiple business systems required
• Experience with payroll processing, accounts payable, billing, reconciliations, and administrative coordination preferred

What sets you apart

• Lead with professionalism, organization, and accountability
• Maintain a hospitality-focused mindset while managing operational priorities
• Communicate confidently and professionally with residents, families, vendors, and employees
• Work effectively in a fast-paced environment with multiple interruptions and competing priorities
• Proactive, dependable, and solutions-oriented

Benefits

• Competitive salary with growth potential
• Paid holidays available upon hire
• ZayZoon access available immediately — access up to 50% of earned wages on demand
• Paid Time Off (PTO) eligibility after 90 days
• Comprehensive Medical, Dental, and Vision insurance effective the 1st of the month following 30 days of employment
• Life Insurance, Disability, and Financial Protection Plans (Critical Illness, Accident Coverage, Legal & ID Theft Protection)
• Education assistance to support long-term career growth
• Employee & resident referral bonuses
• Exclusive employee rent discounts at IREG multifamily communities