Business Office Manager

About the role

Bayshore Residence and Rehabilitation Center is seeking an experienced and organized Business Office Manager to join our team. The Business Office Manager plays an important role in supporting the financial and administrative operations of the facility while providing excellent service to residents, families, employees, and leadership. We are looking for someone who is detail-oriented, dependable, professional, and comfortable working in a fast-paced long-term care environment.

The Business Office Manager is responsible for the day-to-day operations of the facility's business office, including resident accounts, billing, collections, accounts receivable, insurance information, deposits, and other financial and administrative functions. This position works closely with the Administrator, facility leadership, residents and families, insurance providers, government agencies, and the corporate business office to ensure accurate and timely financial processes.

Responsibilities

• Manage the daily operations of the facility business office.
• Maintain accurate resident financial and billing records.
• Prepare and process resident statements and billing.
• Monitor accounts receivable and follow up on outstanding balances.
• Work with residents and responsible parties regarding account questions and financial concerns.
• Assist with Medicaid applications, eligibility information, and related documentation.
• Coordinate Medicare, Medicaid, private-pay, insurance, and other payer information as applicable.
• Verify insurance and payer information and maintain accurate records.
• Process payments, deposits, refunds, and adjustments according to facility procedures.
• Maintain accurate accounts receivable and resident trust/account records.
• Assist with month-end closing and financial reporting.
• Process accounts payable and invoices as assigned.
• Maintain organized business office files and documentation.
• Work with corporate accounting and leadership to resolve billing and financial issues.
• Maintain confidentiality of resident, employee, and facility financial information.
• Ensure business office practices comply with applicable regulations and facility policies.
• Assist with audits and provide requested documentation.
• Communicate professionally with residents, families, vendors, employees, and outside agencies.
• Support the Administrator and facility leadership with other administrative duties as needed.