Business Office Manager Healthcare

About the role

Apple Rehab Mystic is one of Connecticut’s leading providers of short-term rehabilitation and skilled nursing care. A family-owned and operated company, our leadership team is based locally in Avon, CT, ensuring hands-on, superior care.

We are seeking an Accounts Receivable Business Office Manager to oversee all accounts receivable functions, ensuring accuracy, compliance, and high-quality service in accordance with company policies and federal, state, and local regulations.

Responsibilities

• Leadership Functions:
  • Participate in Department Head meetings and activities
  • Lead by example, addressing concerns and fostering a culture of compassion, respect, and customer service
  • Collaborate across departments, receiving feedback positively and encouraging continuous improvement
  • Build relationships with staff, residents, family members, vendors, and consultants to ensure satisfaction
  • Motivate staff through effective listening and positive feedback
• Administrative Functions:
  • Review new admission payers for eligibility; coordinate with care teams and families to plan coverage in advance of payer changes
  • Oversee the Medicaid application process, ensuring timely submission of information to the LTC unit at DSS office
  • Maintain accurate daily census, reporting payor information to all departments
  • Participate in facility meetings related to billing and payor changes (e.g., morning report, Medicare/Utilization Review, PPS)
  • Communicate payor changes to nursing, therapy, MDS, and Social Service departments
  • Monitor and oversee Medicaid renewal applications, ensuring timely spendown and continual coverage
  • Organize, prepare, and submit all billings accurately and by deadlines
  • Monitor accounts receivable aging reports and follow through on past-due accounts to avoid bad debt
  • Utilize corporate collection steps (e.g., phone calls, legal letters) and document actions in the software system
  • Communicate payment concerns to the Administrator, legal counsel, and Corporate VP of AR as needed
  • Open and process daily mail; deposit and post all cash receipts (cash, checks, EFT, credit card payments) daily
  • Track and monitor Medicare ADRs and CMA Appeal Requests, ensuring timely submission to the Corporate Clinical Reimbursement Director
  • Prepare and mail resident account statements quarterly or as requested
  • Prepare, review, and submit financial reports and audits to regulatory agencies, the Administrator, and corporate staff
  • Manage Resident Trust Accounts, ensuring availability of allowance/petty cash, timely Applied Income payments, monthly bank reconciliations, and compliance with T19 resource limits
  • Maintain resident confidentiality and comply with the Residents’ Bill of Rights

Requirements

• Completion of secondary education with proficiency in reading, writing, mathematical calculations, and following oral/written directions in English
• Experience with Point Click Care or other EHR/Billing systems, RFMS or other Resident Trust systems, and electronic claims management systems
• Attention to detail, strong follow-through, and ability to prioritize multiple tasks
• Innovative problem-solving to meet residents’ needs while maintaining customer focus
• 3–5 years of experience in long-term care billing and collections, with knowledge of State Medicaid, Medicare law, and third-party insurance
• Patience, tact, and a positive attitude toward residents, families, agencies, and staff
• Demonstrated teamwork and cooperation in assisting others

Benefits

Apple Rehab offers an attractive benefits package for employees working 30+ hours per week, which may include:

• Scholarships and career growth opportunities
• 4 weeks of Paid Time Off
• 7 paid holidays
• Health insurance benefits
• Short-term and long-term disability coverage
• Call-a-Doc / 24-7 MD telephone service
• Employee Assistance Program
• Life insurance
• 401K Retirement Program
• Longevity credit

Schedule

40 hours per week