Business Office Manager (BOM)

About the role

The Business Office Manager (BOM) oversees all Business Office functions in compliance with applicable federal, state, and local standards, guidelines, and regulations.

Responsibilities

• Participate in the admissions process by communicating benefits and coverage information to residents and/or responsible parties; ensure new admissions are accurately entered into the EMR, required documents are uploaded, admission packets are completed timely, and admission payments are collected.
• Manage census and revenue by maintaining accurate census and payor information in the EMR, verifying and uploading required documentation, and communicating changes to appropriate departments.
• Oversee payment and cash management, including daily deposit posting, daily credit card processing, monthly cash reconciliations, and ensuring all deposit documentation is properly uploaded and maintained.
• Perform billing and collections functions, ensuring financially responsible party and provider information is current in the EMR; generate and distribute statements and collection letters timely; submit refund requests, IMEs, and write-off requests in accordance with state guidelines.
• Maintain accurate resident trust fund accounts by processing daily deposits, withdrawals, and refunds; issuing refunds and resident statements timely; uploading all required trust documentation; and ensuring compliance with all applicable state and federal regulations.
• Manage HRIS records by processing new hires, terminations, and status changes; manage timekeeping, labor, and payroll processes; ensure timely payroll submission; and enter all team member terminations into the HRIS within 24 hours.
• Support recruitment and interviewing efforts by posting employment advertisements, coordinating and participating in job fairs and recruiting events, and scheduling candidate interviews.
• Maintain accurate electronic records for residents and team members in compliance with all applicable federal, state, and local confidentiality requirements, including HIPAA.
• Perform other duties as assigned.

Requirements

• Minimum of two (2) years of experience in long-term care (LTC) or skilled nursing facility (SNF) revenue cycle management.
• Basic knowledge of resident trust fund processes and applicable regulatory guidelines.
• Experience with Medicare billing and reimbursement processes.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, SharePoint, Teams, and Adobe.
• Must be able to interact positively with residents, families, and regulatory agencies, and work collaboratively with employees at all levels.
• Must be able to maintain consistent attendance and be willing to work long or irregular hours, often under pressure.
• Must comply with all local health regulations and successfully complete a post-offer health assessment.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Physical and Sensory Requirements

• Able to read, write, and speak fluent English to communicate effectively with residents, families, staff, and community agencies.
• Able to perform physical activities such as walking, reaching, bending, stretching, pulling, and lifting.
• Adequate fine and gross motor coordination to carry out required tasks.

Work Environment

• Long-term care facility setting.
• Exposure to residents with varying levels of care needs.
• May include evenings, weekends, holidays, and on-call shifts.

Core Competencies

• Resident-centered care.
• Professionalism and ethical conduct.
• Team collaboration.
• Problem-solving.
• Cultural sensitivity and respect.

Benefits

• Next Day Pay
• Medical
• Dental
• Vision
• Free Life Insurance
• Paid Time Off
• Holiday Pay
• And More

Pay

Salary negotiable - dependent on experience.

Schedule

Not specified.