OFFICE OPERATIONS MANAGER I - SES - 64028262

Specific Responsibilities

• Maintains operational activities through the development of checklists and spreadsheets.
• Maintains system for tracking performance measures of the STD Program and submits claims through the centralized billing center.
• Reviews insurance and financial eligibility errors and makes recommendations to correct and prevent recurrence.
• Monitors phone calls and logs Avaya phone system usage.
• Aids in planning, monitoring, and reviewing the clinic budget.
• Reports on service and employee time coding compliance.
• Supports electronic medical record (EMR) initiatives.
• Investigates, assesses, analyzes, and resolves operational issues and problems.
• Directs administrative support activities.
• Develops and implements written policies and procedures.
• Analyzes administrative functions and initiates changes to enhance patient flow.
• Aids in maintaining confidentiality and security of client information.
• Serves as a backup C-Team member for purchasing activities.
• Oversees purchasing activities to prevent work stoppages and ensures timely reconciliation of payments.
• Serves as the Safety Manager investigating incidents, analyzing trends, and recommending improvements.

Required Knowledge, Skills, and Abilities

• Operate commonly used office equipment.
• Use Microsoft 365 products.
• Understand general office procedures and practices.
• Prepare reports and correspondence.
• Plan, organize, and coordinate work duties.
• Review data for accuracy and completeness.
• Perform basic arithmetic calculations.
• Communicate effectively.
• Establish and maintain effective working relationships.
• Learn and use multiple database systems.
• Bilingual in English and Spanish preferred.

Qualifications

• Minimum: 2 years of supervisory experience, 2 years in a healthcare setting, 2 years in customer service, 1 year in an electronic health record (EHR).
• Preferred: Experience with purchasing and procurement systems, bilingual in English and Spanish.