Business Office Manager (BOM)

We are seeking a results-driven Business Office Manager to lead revenue cycle operations within our skilled nursing facility. The ideal candidate is detail-oriented, highly organized, and proactive with a strong ability to collaborate across departments to ensure seamless financial operations and optimal revenue cycle performance.

About the role

This role is critical to driving cash collections, reducing accounts receivable aging, and ensuring overall financial accuracy and compliance. The Business Office Manager is responsible for overseeing the daily operations of the business office, ensuring adherence to regulatory and company standards.

Responsibilities

• Manage census
• Process daily deposits and cash posting
• Oversee private pay collections and resident trust accounts
• Administer Medicaid eligibility processes
• Partner with the billing team to support accurate and timely submission of insurance claims
• Resolve billing issues in collaboration with relevant departments

Requirements

• High school diploma or equivalent required; some college coursework in business, healthcare administration, or a related field preferred
• Minimum two (2) years experience in a long-term care business office or other related healthcare setting
• Working knowledge of health insurance payers, including Medicare, Medicaid, and Managed Care plans
• Understanding of Medicaid eligibility requirements and the application process, including follow-up and documentation coordination
• Ability to communicate professionally and tactfully with residents, families, staff, and external partners
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications, including Outlook and Excel; experience with healthcare billing or electronic systems preferred

Benefits

• Flexible Pay Options – Choose On-Demand Pay and get paid as soon as tomorrow for work done today or opt for our Weekly Pay schedule
• Positive, family-like atmosphere with teamwork and care
• Comprehensive benefits package including medical, dental, and vision
• Health Savings Account available with employer contribution
• 401K through Fidelity
• Employer-paid life insurance (FT employees)
• Robust Employee Assistance Program
• Generous Paid Time Off (PTO)
• Educational, leadership, and tuition opportunities
• Various discount programs offered, including discounted childcare programs through KinderCare
• Wellness programs offered through WebMD
• Employee recognition programs

Schedule

• Full-Time Opportunity Available
• Shift Needed: Days