Business Office Manager (BOM)

Pine Grove Manor Skilled Nursing & Rehabilitation Center is seeking an experienced Business Office Manager (BOM) to join our leadership team. The ideal candidate will have experience in skilled nursing, long-term care, rehabilitation, healthcare billing, Medicare, Medicaid, collections, and resident accounts management.

About the role

As the Business Office Manager, you will oversee the daily financial and administrative operations of the facility, ensuring accurate billing, census management, resident trust accounts, reimbursement processes, and regulatory compliance. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced healthcare environment.

Responsibilities

• Manage daily operations of the Business Office in accordance with facility policies and federal, state, and local regulations.
• Oversee resident billing, accounts receivable, collections, and payment posting.
• Maintain accurate census records and complete daily census verification processes.
• Ensure all room, ancillary, therapy, and miscellaneous charges are accurately entered and billed in PCC.
• Monitor and maintain resident trust funds and financial records.
• Coordinate Medicare, Medicaid, Managed Care, and Private Pay billing processes.
• Ensure compliance with Triple Check billing procedures and reimbursement guidelines.
• Manage Medicare ADRs, audits, denials, and appeals.
• Collaborate with clinical, admissions, MDS, and administrative teams to ensure accurate reimbursement and revenue cycle management.
• Complete month-end business office functions and reporting requirements.
• Assist residents and families with billing questions and financial matters.
• Maintain compliance with all healthcare regulations and company policies.
• Perform additional duties as assigned by the Administrator.

Requirements

• High School Diploma or GED required.
• Associate Degree in Business, Accounting, Healthcare Administration, or related field preferred.
• Previous experience as a Business Office Manager, Assistant Business Office Manager, Accounts Receivable Specialist, Billing Manager, or Healthcare Financial Coordinator in a skilled nursing facility (SNF), long-term care facility, rehabilitation center, or healthcare setting preferred.
• Knowledge of Medicare, Medicaid, Managed Care, Private Pay, and healthcare reimbursement systems.
• Experience with PointClickCare (PCC) strongly preferred.
• Strong understanding of revenue cycle management, collections, and healthcare billing practices.
• Excellent communication, organizational, and customer service skills.
• Ability to maintain confidentiality and handle sensitive financial information.
• Professional appearance and ability to build positive relationships with residents, families, staff, physicians, and regulatory agencies.

Benefits

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off
• Professional Growth Opportunities