Business Office Manager

About the Role

Susquehanna Nursing & Rehabilitation Center is looking to add a Business Office Manager to its team. In this role, you'll oversee the facility's financial operations, resident accounts, and billing processes while ensuring compliance with healthcare regulations and financial requirements. If you're organized, detail-oriented, and enjoy solving complex financial challenges, this could be the perfect opportunity for you.

Located in Johnson City, NY, Susquehanna Nursing & Rehabilitation Center is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State. Our team is committed to delivering compassionate, resident-centered care while creating a welcoming and supportive environment for both residents and employees. At Susquehanna, you'll work alongside dedicated professionals who value teamwork, respect, and continuous growth. Join us and build a rewarding career where you can make a meaningful difference in the lives of others every day.

Responsibilities

• Manage resident financial accounts, billing, collections, spending accounts, petty cash, and related financial records
• Meet with residents and families to gather financial information and assist with Medicaid applications and financial processes
• Process deposits, reconcile accounts, prepare financial reports, and maintain accurate financial documentation
• Coordinate with insurance providers, Medicare, Medicaid, DSS, VA programs, and other agencies regarding authorizations, coverage, and reimbursement
• Review account ledgers, process adjustments, refunds, and payment postings
• Monitor resident insurance coverage, billing status, and financial notifications
• Participate in census reporting, rehabilitation meetings, and required regulatory reporting
• Maintain HIPAA, infection control, and compliance standards
• Perform additional duties as assigned

Requirements

• Minimum education requirement: Associate's Degree; Bachelor's Degree preferred
• Minimum of 3 years of experience in a finance office, preferably in a long-term care setting
• Knowledge of Medicare, Medicaid, insurance billing, and resident account management
• Strong financial, organizational, and problem-solving skills
• Excellent communication and customer service abilities
• Ability to maintain confidentiality and regulatory compliance
• Notary Public certification preferred

Pay & Schedule

• Rate: $29 – $32/hour (depending on experience)
• Shift: Full-Time
• Schedule: Monday – Friday, 8 am – 4:30 pm

Benefits

• Paid Time Off (PTO) for Full-Time and Part-Time
• Weekly or Same-Day Pay Options
• Health, Dental, and Vision Insurance
• Life Insurance
• Employee Referral Bonus Program
• Retirement Saving Options