Business Office Manager
About The Position
Highland Chateau Health + Rehabilitation Center is seeking an experienced and detail-oriented Business Office Manager to join our team. The Business Office Manager is responsible for overseeing the day-to-day business and financial operations of the facility while providing excellent service to residents, families, employees, and outside partners.
Key Responsibilities
Oversee the daily operations of the Business Office.
Manage resident billing, accounts receivable, collections, and financial records.
Process and monitor resident payments and maintain accurate account balances.
Work with residents and families regarding billing questions, payments, insurance, and financial documentation.
Cook up Medicaid applications, eligibility information, and ongoing Medicaid documentation as applicable.
Monitor Medicare, Medicaid, private-pay, managed care, and other payer accounts.
Follow up on outstanding balances and denied or unpaid claims.
Maintain accurate resident financial records and documentation.
Prepare and submit required financial reports and documentation.
Maintain confidentiality of resident and employee information.
Work closely with the Administrator, Director of Nursing, Social Services, Admissions, and other departments.
Absorb audits and ensure business office records are maintained in accordance with company policies and regulatory requirements.
Supervise, train, and support Business Office staff as applicable.
Ensure compliance with facility policies, state and federal regulations, and applicable payer requirements.
Provide professional and compassionate customer service to residents and their families.
Perform other administrative and financial duties as assigned.
Qualifications
Previous experience in a business office, accounting, billing, or healthcare administrative role preferred.
Long-term care, skilled nursing, assisted living, or healthcare billing experience strongly preferred.
Knowledge of Medicare and Medicaid billing and reimbursement preferred.
Strong understanding of accounts receivable and collections.
Excellent organizational and time-management skills.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Able to maintain confidentiality and handle sensitive financial information.
Able to prioritize multiple responsibilities and meet deadlines.
Proficiency with Microsoft Office and computerized billing/accounting systems.
Previous supervisory experience is preferred.
What We're Looking For
The ideal candidate is someone who is:
Organized and detail-oriented.
Professional and dependable.
Comfortable working with numbers and financial information.
Compassionate and customer-service focused.
Able to communicate effectively with residents, families, and staff.
Able to identify and resolve billing issues proactively.
Able to work independently while also being a strong team member.
Committed to providing excellent service in a healthcare environment.
Compensation & Benefits
Salary: $55,000–$65,000 annually, based on experience and qualifications.
Benefits include:
Medical, dental, and vision insurance.
Paid time off.
Paid holidays.
Retailer benefits and discounts.
Opportunities for professional growth and development.
Why Join Highland Chateau?
At Highland Chateau Health + Rehabilitation Center, the Business Office plays an important role in supporting our residents, families, and the overall success of the facility. We are looking for a Business Office Manager who takes pride in their work, understands the importance of accuracy and accountability, and wants to make a positive difference in the lives of those we serve.
Equal Opportunity Employer
Highland Chateau Health + Rehabilitation Center is an Equal Opportunity Employer.