Business Office Manager

About the role

A leadership role with heart. Come join our team! We’re looking for a Business Office Manager who brings both expertise and warmth to our healthcare community. In this role, you’ll help keep our operations running smoothly while supporting patients, families, and staff with care, compassion, and professionalism. Your work behind the scenes plays an important role in helping our caregivers focus on what they do best—caring for others.

Responsibilities

• Supervision of all office functions including reception, admitting, medical records, accounts payable management, and accounts receivable management.
• Responsible for staff adherence to all Business Office policies and procedures.
• Holds periodic staff meetings to assure coordination of efforts.
• Conduct periodic performance reviews on all business office staff.
• Maintain good working relationships with insurance payors.
• Review insurance contracts to assure accurate contractual reimbursement and collections and adherence to business office policies and procedures.
• Prepare and provide analysis of monthly financial and management reports.
• Prepare and ensure processing of all invoices in accordance to accounts payable policies.
• Maintain good working knowledge of insurance payors reimbursement requirements and updates business office personnel on an as needed basis.
• Resolve problems with billings, collections, and medical records.
• Assist Administrator and Business Office Director in the development of annual budget.
• Assume any other responsibilities that may be assigned by the Administrator or Business Office Director on an as-needed basis.
• Ensure on a daily basis that patients and their relatives are dealt with in a professional and courteous manner by the Business Office personnel.

Qualifications

• Four years of college or equivalent with emphasis on Business Administration.
• Minimum of two years of business management experience.
• Previous leadership or supervisory experience.
• Proficient in Microsoft Office applications which include Outlook, Word, Excel, and PowerPoint.

Essential Functions

• Supervision of all office functions including reception, admitting, medical records, accounts payable management, and accounts receivable management.
• Responsible for staff adherence to all Business Office policies and procedures.
• Holds periodic staff meetings to assure coordination of efforts.
• Conduct periodic performance reviews on all business office staff.
• Maintain good working relationships with insurance payors.
• Review insurance contracts to assure accurate contractual reimbursement and collections and adherence to business office policies and procedures.
• Prepare and provide analysis of monthly financial and management reports.
• Prepare and ensure processing of all invoices in accordance to accounts payable policies.
• Maintain good working knowledge of insurance payors reimbursement requirements and updates business office personnel on an as needed basis.
• Resolve problems with billings, collections, and medical records.
• Assist Administrator and Business Office Director in the development of annual budget.
• Assume any other responsibilities that may be assigned by the Administrator or Business Office Director on an as-needed basis.
• Ensure on a daily basis that patients and their relatives are dealt with in a professional and courteous manner by the Business Office personnel.

Physical Demands

• Frequent sitting, conversing, and listening.
• Use hands to touch, handle, or feel objects, tools, or controls.
• Reach with hands and arms.
• Close vision and the ability to adjust focus.
• Lift and/or carry over 20 pounds on a regular basis.
• Push/pull over 25 pounds on a regular basis.
• Stand and/or walk at least five hours per day.

Work Environment

• Sit, converse, and listen.
• Use hands to touch, handle, or feel objects, tools, or controls.
• Reach with hands and arms.
• Close vision and the ability to adjust focus.
• Lift and/or carry over 20 pounds on a regular basis.
• Push/pull over 25 pounds on a regular basis.
• Stand and/or walk at least five hours per day.