Business Office Manager

About the role

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

The Business Office Manager is responsible for enhancing the overall Resident experience through the provision of exceptional general business and accounting operations.

Responsibilities

• Prepare monthly billing statements and subsequent collections of accounts receivable.
• Respond directly to resident and/or family member inquiries regarding charges in a timely manner.
• Oversee Human Resource functions including new hire paperwork, on-boarding, and employee benefits, ensuring timely and accurate reporting and employee awareness.
• Manage the community’s recordkeeping for Grand Living in accordance with The Sterling Touch® standards (friendly, courteous, helpful, timely, professional) to achieve high resident satisfaction.
• Work under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices, and philosophy.

Qualifications

• Five or more years of progressively responsible Office Operations experience with Payroll, AP, AR, and GL experience.
• Ability to read, write and understand the English language to meet with residents and family members to explain billing charges, supervise staff, communicate with vendors and other employees.
• Working knowledge of Microsoft Windows operating environment, Microsoft Office Suite, and industry applications.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 20 pounds.
• Education: Bachelor’s degree; preferably majoring in accounting. Will consider the equivalent combination of work experience and education.

Benefits

• Competitive compensation and a full benefits package for full-time employees.
• Generous Paid Time Off (PTO) program: 120 hours in the first year, increasing to 160 hours in the second year, continuing to build with length of service.
• Affordable insurance options for medical, dental, vision and more.
• 401(k) with a 4% company match on a 5% employee contribution.
• Automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).
• PTO earned at lesser rates for part‑time staff.
• High‑end upscale environment including exquisite cuisine and free employee meals (eligibility requirements apply).
• Grand Spa & Fitness facilities available for use at designated times.