Business Office Manager

About the role

The Business Office Manager (BOM) is responsible for overseeing all aspects of the business office operations, ensuring compliance with financial regulations and maximizing revenue.

Responsibilities

• Demonstrates commitment to the companys mission, values, and ethical standards.
• Provides assistance to co-workers and promotes teamwork.
• Treats residents with fairness, dignity, and respect, protecting their rights.
• Maintains thorough understanding of financial operations and regulatory requirements.
• Compiles, audits, and documents financial data.
• Safeguards facility assets through internal controls.
• Ensures timely and accurate billing to various payers.
• Monitors and collects past due accounts to meet receivable targets.
• Reviews and assesses delinquent accounts for potential collections or write-offs.
• Prepares and submits A/R review documentation and reports.
• Ensures Medi-Cal eligibility and obtains necessary identification cards.
• Collects charges from vendors and ensures timely payment of accounts payable.
• Oversees payroll, ensuring accuracy and timeliness.
• Audits salary increases, retroactive pay, and benefits.
• Maintains accurate documentation of the Resident Trust Account.
• Reports resident account activity and conducts follow-up reviews.
• Maintains accurate and up-to-date business records and files.
• Reviews and addresses issues identified by financial/administrative review and internal audit reports.
• Ensures adherence to state and federal regulations, including HIPAA confidentiality standards.
• Supervises and directs department personnel, setting departmental standards and objectives.
• Assists in developing and implementing department budget and ensuring expenses are within budgeted parameters.
• Maintains confidentiality and discreetly handles sensitive information.
• Performs other related duties as required.

Qualifications

• 2-4 years experience in healthcare billing, preferably in long-term care environment.
• Bachelor’s or Associate’s degree from an accredited college with specialization in business or accounting.
• Supervisory experience required.
• Public Notary preferred.
• Ability to understand and implement healthcare reimbursement, billing, and accounting principles.
• Ability to understand and control direct spending and labor budgets.
• Ability to represent the company ethically and professionally.
• Willingness to work beyond normal hours, weekends, holidays, and other shifts.
• Strong organizational, prioritization, and deadline management skills.
• Good communication and interpersonal skills, both one-on-one and in groups.
• Sound knowledge of basic mathematical concepts and tools.
• Proficiency in Microsoft Office, Outlook, and internet.
• Knowledge of relevant healthcare practices, laws, and regulations.
• Strong attention to detail and accuracy.
• Excellent grammar, punctuation, and spelling skills.
• Strong creative problem-solving abilities.
• Ability to inspire trust and respect, and motivate staff.
• Strategic thinking, change management, and future orientation.