Business Office Manager

Business Office Manager

Vista Senior Living Management is seeking a Business Office Manager for Maple Ridge Senior Living, a well-established provider in the senior living space. The position involves overseeing administrative tasks and ensuring compliance with relevant laws and regulations.

Responsibilities

• Maintain basic knowledge of computer software and internet applications.
• Maintain resident and business office files.
• Assist in answering resident billing issues and maintaining the ancillary charge worksheet weekly.
• Ensure prompt depositing of move-in deposits and rents.
• Sends monthly delinquent notices and follows collection guidelines.
• Process resident lease renewal letters.
• Ensure timely and accurate processing of accounts payable procedures.
• Maintain confidentiality of proprietary, financial, and resident information.
• Monitor and record petty cash disbursements and reconcile to replenish.
• Run Action Summary in PCC to capture any admissions/discharges and other changes.
• Update running Rent Roll to reflect any changes.
• New Admissions - work with Admission Director to ensure the contract is signed and correct rate is entered; complete each AR tab in PCC.
• New MCO Admission - ensure there is a copy of the authorization from Managed Medicaid; enter all authorization information in PCC. Upload a copy of the authorization in PCC with a beginning and end date noted in AR Bill set up.
• Clear AR Dashboard.
• Deposit any amount received over $500. Update Cash Tracker and save copies of the deposit labeled per Eden policy.
• Review Aging report, track payments not received. Document initial collection calls and inform LNHA of late payments.
• Meet weekly for review of unpaid balances and missing authorizations. Develop a plan for collection of balances.
• Meet monthly to confirm correct Level of Care charges and POA contact information.
• Review Managed Medicaid authorizations expiring in the next 30 days; collaborate to obtain a new authorization.
• Ensure a verification sheet, signed by LNHA, is maintained in the trust petty cash box. Ensure the cash reconciles with the amount indicated in PCC and keep trust balanced in PCC throughout the month.
• Work with the AR Team to prepare community for close.
• Prepare and mail private pay statements between the 24-27th of each month. Verify statements are sent to correct POA, family member or directly to the resident.

Requirements

• Previous BOM experience or 3-5 years of experience in private pay billing and Medicaid waiver billing, accounts receivable, collections, payroll and HR expertise.
• A strong team player with the ability to communicate in a firm and professional manner.
• Driven to succeed.