Business Office Manager

About the role

As a Business Office Manager, you will have the opportunity to connect with, and positively impact the lives of, our patients daily. You will promote the physical, personal, and emotional well-being of patients and work with the Dover Health teams to strive to reach the ultimate goal, which is to return the patient to their maximum level of self-care and independence, when possible.

Responsibilities

• Serve as intermediary between patients, vendors, and other outside sources related to questions and concerns and direct these to the appropriate department.
• Provide input for improving and streamlining current procedures and become actively involved in the planning and implementation of new processes and procedures. Create documentation to support new procedures.
• Coordinate ordering and distribution of office supplies and handle problems concerning material received.
• Prepare outgoing mail, faxes, and packages.
• Maintain all employment records.
• Assist with the development and presentation of marketing initiatives.
• Address and schedule general office, technology, maintenance, and repair items when necessary.
• Properly maintain and receive payment for services.
• Work directly with Accounting Manager concerning accounts payable process and vendor management.
• Assist in developing and implementing verification and billing processes.
• Assist with preparation of other clinical and administrative reports as needed.
• Other duties as assigned.

Requirements

• 3 years of professional office experience and High School diploma or GED.
• Must possess a current CPR certification at all times.
• Proficiency with Microsoft Excel and other MS Office software required.
• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment, remain calm in stressful situations, be flexible, work well with many interruptions, and have skill in multi-tasking.
• Must exhibit and promote a high level of customer service, hospitality, curiosity, and friendliness towards all clients, visitors, and coworkers.
• Quickly adapts to change and takes a proactive approach to problem solving.
• Knowledge and understanding of HIPAA.
• Ability to work well with others and take direction from management, as well as take initiative – willing to go above and beyond to ensure our patients' needs are met and they are comfortable in their living environment.
• Self-motivated to accomplish identified goals with a strong sense of accountability for results.
• Must possess knowledge of state regulations regarding senior living care, as well as a solid understanding of opportunities and limits of other levels of care within senior living.
• Demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Firefox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR-related systems if applicable.