Business Office Manager

Position Summary

Under the direction of the Administrator, the Business Office manager manages all business office functions and personnel including but not limited to accounts receivable, accounts payable, resident trust funds, and other assigned duties.

The Business Office Manager ensures the financial systems are accurate, efficient, and in accordance with professional accounting practices, company policies, and government regulations.

Essential Duties And Responsibilities

• Demonstrates knowledge, skills, and techniques necessary to assist with business functions for those residents who are unable to handle their own financial transactions or safeguard their own funds.
• Uses methods approved by the state and federal regulations
• Responsible for collecting accounts receivable with an emphasis on 100+ accounts by using the following techniques/procedures:
• Conducts collection calls on delinquent accounts with letter documenting conversation
• Advises on payments not received by required dates, so late payment fees may be allocated
• Solves balance disputes as needed
• Calls follow-up on delinquent account pay dates
• Prepares analysis and reconciliation of accounts
• Prepares plan of action for follow-up of actions taken
• Gathers month-end medical reports and maintains file for reporting and ensures timely responses to Medicare requests for medical records
• Coincides Medicare Part A determinations with the Nursing Department
• Ensures completion of Medicare Part A and B appeals on denials received
• Balances SUM journals to billing reports by the 10th of each month
• Follows Medicare procedures as needed or on a weekly basis
• Processes Medicaid pending conversations as needed or on a weekly basis
• Reviews Medicaid pending conversations on a weekly basis
• Prepares daily deposits, and makes deposit at the bank
• Oversees the day-to-day activity in resident trust accounts

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Must have experience with Medicare/Medicaid billing in long-term care/skilled rehabilitation environment
• At least three (3) years of accounts receivable management experience in health care
• Must be able to communicate verbally and in writing in English

Physical Demands and Work Environment

• Physical Demands - Office
• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.
• The employee is required to stand; walk; sit; reach with hands and arms and pull/push; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must lift and/or move up to 50 pounds without assistance and 51-100 pounds with assistance.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus

• Work Environment - Office
• This job operates in a professional office environment with minimal exposure to dust, chemicals or noise.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.