Business Office Manager

About the role

The Business Office Manager is responsible for the community’s revenue cycle management processes and serves as a liaison between the community and the Support Center. Ensures compliance to State, Federal or County rules and regulations and Benedictine policies and procedures regarding all accounts receivable processes.

Responsibilities

• Develops proficiency and acts as a resource in the billing system, accounting software, online payer portals, and other applications, as needed.
• Safeguards all admissions and financial related paperwork is thoroughly completed for each admitted resident and obtains prior authorizations where applicable.
• Manages resident set-up, applicable charges, payers and payer changes, and private pay set-up in billing system.
• Performs eligibility checks, verifies insurance benefits, and provides coverage details to residents.
• Initiates financial conversations and collects down payments at referral following the Benedictine Collection Policy. These payments can be related to private pay room and board, private room differentials, copays, deductibles, estimated spenddowns, etc. This includes ongoing billing collection for in-house residents and final bill collection upon discharge.
• Drives the Medicaid application process for applicable residents.
• Processes payments and performs daily bank deposits via desktop scanner, or a minimum of twice weekly if physical bank deposits are needed.
• Enters ancillary charges and submits vendor invoices to Accounts Payable in accordance with corporate policies and procedures.
• Oversees daily management of the Resident Trust Account (RTA) and petty cash, and assists in monthly reconciliation of the RTA.
• Completes annual Medicaid and Medicare Cost Reporting and other year-end activities.
• Participates in monthly accounts receivable aging review and assist centralized billing office as needed for collection activities or other follow-up items.
• Manages the selection, training, development and performance of assigned staff where applicable to retain a professional and motivated team.
• Promotes the Benedictine Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing the Mission and Core Values into the day-to-day activities of the company.

Requirements

• Asociate’s Degree in business-related field or combination of High School Diploma and comparable experience
• Two (2) or more years of Business Office Manager experience
• One (1) or more years of healthcare accounts receivable and/or accounts payable experience
• Accounting and general office software proficiency and use of general office equipment

Qualifications

• One (1) year prior management experience

Skills

• Strong communication and interpersonal skills
• Proficiency in accounting and office software
• Ability to manage multiple tasks and deadlines
• Excellent organizational and problem-solving skills

Benefits

A robust benefits package is available to eligible associates, designed to meet the needs of every stage of life, including paid time off (PTO), retirement, medical, dental, vision, education assistance, and a variety of additional voluntary benefits. For more information visit our website at www.benedictineliving.org.

Pay

$77,000 - 85,000 per year

Schedule

Full-time