Business Office Manager

Responsibilities

• Manages non-clinical staffing at care center, including hiring, onboarding, performance management support, staffing assignments, ongoing training, maintaining equipment, and compliance with employee documentation required by HR and regulatory agencies.
• Indirectly manages and supervises BOS role.
• In conjunction with the Area Financial Specialist, works with care center employees to address payroll time and mileage discrepancies.
• Captures care center claims and assists corporate teams with semi-monthly billing periods, as well as with bills held in prior billing periods, including completion of all billing adjustments.
• Facilitates Prebill Audit Meetings to review and address outstanding billing, claim, and operational issues.
• Facilitates accurate and timely billing by proactively addressing and resolving bill holds.
• Serves as a subject matter expert on billing-related processes and procedures for care center staff.
• Promotes compliance with all fiscal intermediary and/or other third-party payors, company policies and procedures, and federal and state regulations.
• Ensures care center leadership has visibility into financial performance by escalating issues as appropriate, providing timely updates, and facilitating meetings.
• Manages state-specific requirements as it relates to billing and room and board.
• Completes scheduling tasks, including scheduling initial and discharge visits, managing on-call, and processing rescheduled or missed visits.
• Ensures office runs efficiently by answering and directing inbound calls, effectively managing space, office supplies, and completing mail services, among other administrative support as needed.
• Supports the facility/vendor contract process, as well as reviewing/approving invoices and physician timesheets.
• Maintains security and confidentiality regarding patient, staff, and organizational information.
• Participates in Interdisciplinary Team Meeting (IDT) at the direction of care center leadership.
• Performs necessary invoicing tasks for care center as needed or required by care center.
• Interacts with the HSPC Area Financial Specialist and other central teams to coordinate payroll tasks for their care centers.

Qualifications

• High school diploma or GED equivalent.
• Two (2+) years' office or related experience.
• Basic computer and MS Office application skills, including Excel.
• Working knowledge of billing and payroll practices, personnel management, record keeping, and office administration.
• Preferred Bachelor's degree in business or related field.
• Previous experience in healthcare environment.
• Intermediate Excel skills.
• Experience with Homecare Homebase and claims management.