Business Office Manager

Responsibilities

• Manage all accounts receivable functions including private pay, Medicaid, Medicare, and insurance billing
• Ensure Public Aid applications are completed within 7 days of admission in coordination with Admissions and family
• Enroll residents in direct deposit through RFMS and maintain accurate daily status reporting
• Conduct weekly collection calls and document all efforts in PCC Collections Tab
• Complete Medicaid Redetermination forms immediately upon receipt with all required supporting documentation
• Reconcile trust accounts monthly and pay resident insurance premiums by the 5th of each month
• Verify insurance coverage and eligibility for all residents upon admission and on an ongoing basis
• Attend Medicare Meetings and maintain up-to-date knowledge of resident payer sources and coverage
• Complete daily census and deposits; submit credit card payments to AR Specialist for posting

Qualifications

• 2+ years of experience in a Business Office Manager or healthcare billing role, preferably in a skilled nursing or long-term care setting
• Strong knowledge of Medicaid, Medicare, and private pay billing processes
• Experience with PCC, RFMS, or similar healthcare billing and EHR platforms preferred
• Familiarity with Public Aid applications, Medicaid Pending processes, and DHS procedures
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills with the ability to work collaboratively with residents, families, and facility leadership