Business Office Maager

About the role

The Business Office Manager supports day-to-day operations, overseeing resident files, personnel files, payroll, expense tracking, managing the concierge team, accounts payable and receivable, budget review, and regulatory compliance. The working environment is fast‑paced and requires handling a high volume of work. The position reports to the executive director and supervises the concierges and a compliance coordinator.

Responsibilities

• Responsible for recruiting, scheduling, and oversight of the concierge team.
• Generate resident billing with accuracy.
• Post receivables daily and scan checks for deposit.
• Log move-in and move-out information into Yardi.
• Process refunds.
• Assign all expenses to proper account codes.
• Issue late notices, balance due letters, credit letters, eviction notices, etc.
• Assist Executive Director with collections questions, resident communications, move‑out notices, renewals, etc.
• Complete and submit payroll.
• Assist with human resources activities, including workers comp claims and administration of company benefits.
• Support resident satisfaction and retention by providing excellent customer service.

Requirements

• Prior business office or office manager experience is essential.
• Experience working in a retirement community is preferred.

Qualifications

• Formal training in bookkeeping/accounting.
• Associate’s or bachelor’s degree preferred.

Skills

• Proficiency with Microsoft Word, Excel, and other Microsoft products.
• Working knowledge of Yardi preferred.
• Proven leadership ability to make independent judgments, oversee others, and collaborate with department heads.
• Ability to pass an exam covering proofreading, accounting terminology, bank reconciliations, Excel spreadsheets, and general business knowledge.

Schedule

Monday – Friday (Some Manager On Duty Rotation)