Business Office Lead

About the role

The Business Office Lead oversees day-to-day operations of business office functions, including registration, scheduling, medical records, billing, collections, and insurance verification. This role ensures accurate financial processing, timely charge capture, and exceptional customer service while supporting compliance with regulatory standards and providing guidance to assigned staff.

Responsibilities

• Leads business office operations including patient registration, appointment scheduling, billing, collections, and medical records processing.
• Oversees insurance verification, charge entry, and up-front patient collections.
• Ensures timely and accurate submission of billing and supports cash collections and accounts receivable (AR) management.
• Monitors key performance indicators, such as AR days and collection rates, and identifies opportunities for improvement.
• Supports training, mentoring, and performance oversight of business office staff.
• Maintains compliance with federal, state, and organizational policies and procedures.
• Develops and maintains business office policies and procedures.
• Ensures positive customer service interactions and communication across all front-end functions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

• 1-3 years of supervisory experience in a healthcare business office required.
• 1-3 years of experience using patient financial systems (e.g., Amkai, HST, Vision, AdvantX) required.

Skills

• Proficiency with patient registration, billing, and collections processes.
• Ability to guide, mentor, and support a business office team.
• Strong communication skills, both written and verbal, with ability to interact with patients, providers, and staff.
• Familiarity with healthcare billing systems and front-end revenue cycle workflows.
• Proficiency in using computers and office software, including Google Sheets and Docs.