Business Office Lead

This is a full-time opportunity with a pay range of $28.16–$42.24, depending on experience.

About the role

Demonstrates 100% commitment to high performance in accordance with the CHOICE values of MRH and represents the organization in a positive and professional manner. Works closely with the Business Office Manager to support the Revenue Cycle Department and promote the mission and values of the organization.

Responsibilities

• Assists Business Office Manager in supporting Financial Counselors, Patient Account Representatives, Prior Authorization, Cash Poster, and Revenue Cycle Provider Relations Coordinator.
• Supports patient financial counselors and patient account representatives when discussing financial obligations and/or setting up payment plans or arrangements with patients before discharge/admission.
• Assists with maintaining assigned work queues and helps direct items to the appropriate workflow and staff.
• Assists with the Insurance Verification/Eligibility function and works with Case Manager/UR/Discharge Planner to help ensure a smooth financial transition for the patient.
• Assists with answering questions and monitoring posts, remittance, and payments from the Cash Poster.
• Provides backup to answering incoming calls from patients, physicians, and other sources related to financial questions.
• Assists patients with the availability of assistance within the community for programs other than health care coverage.
• Correctly and professionally documents financial and patient interactions within EMR or other systems for financial clearance and counseling.
• Assists with complaints, appropriate solutions and alternatives, and follow-up to support resolution; escalates concerns to the Business Office Manager as appropriate.
• Assists the Business Office Manager with reviewing and updating GFE (Good Faith Estimate) forms and supporting GFE-related payments, bankruptcy notices, financial assistance applications, and charity care adjustments.
• Provides backup to Cash Poster and other positions upon request.
• Follows communication expectations, guidelines, and policies.
• Maintains a knowledge base in all Business Office positions and programs offered by MRH, including Sliding Fee Scale, Charity Hospital Discounted Care (HDC), and Medicaid Eligibility.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Assists the Business Office Manager with staff meetings and attends other department-related meetings as requested.
• Assists the Business Office Manager in supporting collection processes and vendor-related workflows, including accurate handling of collected accounts, returned accounts, and Medicare Bad Debt compliance.
• Demonstrates a professional, positive, and caring attitude.
• Performs other duties as assigned.