Business Office Director

About the Role

Are you passionate about serving seniors? Do you want to be part of a team that strives to create experiences that celebrate our seniors? Clearwater Pinnacle Peak, a premier luxury senior living community in Scottsdale, AZ, is looking for a Business Office Director to join the team!

Benefits

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast-paced environment
• Culture of people first and service always

Responsibilities

• Promote positive relationships with current/prospective residents and family members by answering unique situational questions regarding the community.
• Effectively communicate and resolve resident concerns and complaints to prevent move-outs under the guidance of the Executive Director.
• Perform, administer, and oversee community accounting functions, including accounts receivable/collections, accounts payable, and management reports.
• Work with the Home Office to ensure all aspects of resident billing are submitted timely and per standards to coordinate resident move-in/out or transfer.
• Coordinate interviews, background and reference checks, employee physicals, and assist with FMLA or other leave occurrences.
• Manage all payroll functions, including generating payroll reports, confirming hours worked with supervisors, transmitting payroll information timely for processing, and tracking/reporting labor variances or discrepancies.
• Manage employee benefit programs, including communicating plan details and eligibility, ensuring timely enrollments and terminations, and recouping employee deductions.
• Work with Department Directors to ensure completion of new associate training and orientation, and maintain employee files with base wages, tax withholding, wage rate, and annual/merit increases.
• Manage, develop, and evaluate the Concierge department in accordance with community policies and procedures.
• Coordinate with the Executive Director, Department Heads, and Home Office on community issues, including legal matters.
• Ensure regulatory compliance through OSHA and Clearwater Living standards, reporting issues immediately.
• Manage the department within budgetary guidelines, track inventory, and order supplies as needed.
• Perform other duties and tasks as assigned or required.

Qualifications

• AA or Bachelor’s degree preferred, or a combination of education and experience supervising others in a senior living or hospitality environment.
• Minimum five to seven years of experience in senior living, hospitality, or a related industry.
• Minimum two to three years of supervisory experience.
• Fundamental accounting experience preferred.
• First Aid/CPR/BLS Certification required.
• Background clearances as required by government regulations.
• Must meet health requirements, including TB and COVID-19.
• Some travel may be required.

Clearwater Living is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.