Business Office Coordinator

Purpose Statement

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Requirements

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Benefits

• Medical, Dental and Vision insurance
• Life insurance
• Short Term and Long Disability
• 401(k) retirement savings plan with company match
• FSA and HSA
• Employee Assistance Program
• Tuition Reimbursement Program
• Growth Opportunities
• Paid time off

Essential Functions

• Audit admission packets and verify benefits and patient demographic information in the patient accounting system.
• Provide financial counseling to patients and/or guarantors and collect out‑of‑pocket amounts (deductibles, copays, exhausted days, etc.).
• Inform patients and/or guarantors about their benefits and financial obligations.
• Complete financial disclosure paperwork for patients requesting assistance, including verification of income and expenses.
• Complete adjustment forms for charity or administrative adjustments for approval.
• Prepare promissory notes for patients requesting payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log; review with BOD weekly.
• Gather and interpret data from the system, determine appropriate actions, and initiate time‑sensitive and strategic steps to secure payment.

Other Functions

Perform other functions and tasks as assigned.