BUSINESS OFFICE - CASH POSTING

Duties And Responsibilities

• Responsible for knowing hospital policies and being familiar with hospital services.
• Participates in education programs, in-service meetings and all other meetings as required.
• Uses credit card processing software to create, maintain and manage reoccurring payments.
• Answers inquiries regarding patient, client and insurance payments.
• Contacts patients to resolve personal payment errors to ensure proper posting.
• Receives, reviews, posts and verifies patient payments from hospital or clinic admissions.
• Makes a daily report of Business Office deposit and cash receipts.
• Maintains department records, reports, and files as required.
• Posts insurance payments to accounts accurately on a daily basis.
• Posts all non-AR payments accordingly to accurate GL number daily.
• Posts self-pay remittance files to respective guarantor accounts in the system.
• Manually posts EOB files and paper check received; posts denial information and other pertinent follow-up information.
• Closes each batch by verifying all payments have been posted appropriately and reconciled to the cash control amount specified.
• Processes unidentified payment to the appropriate account until further determination can be made on where to post payment; includes contacting payers directly to acquire EOBs.
• Uses the CLAIMSOURCE software system to pull in 835 remittance advice electronic review and post payment to patient accounts daily.
• Accepts and processes assigned batches electronically within the billing module; corrects remittance errors generating after processing.
• Manages unmatched 835’s and deposits within the cash management system; this includes researching missing payments and/or remittance files through navigation of payer websites or contacting payers directly, as well as following up with the bank.
• Reviews, maintains, balances and reports daily and month-end numbers.
• Maintains credit balance report on a daily basis after insurance and patient payments are posted.
• Researches credit balance accounts, refunds overpayment to patient, guarantor, or third-party payer.

Qualifications

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to use hospital information system, and operate basic computer functions and software.
• Ability to read and interpret documents, explanations of benefits and company emails.
• Communicates effectively with hospital clinics and Finance Department when needed.
• Ability to prioritize and multi-task efficiently and effectively.
• Must possess critical thinking skills that enable the scheduler to anticipate problems before they occur, and generate solutions for anticipated problems.
• Ability to work well with others.