Business Office Assistant (Medicaid Coordinator)

Qualifications

• Bachelor’s degree in Accounting, Business Administration, or related field (preferred)
• Minimum 3 years of experience in healthcare billing or business office operations (skilled nursing or hospital setting preferred)
• Strong knowledge of Medicaid, Medicare, and long-term care billing practices
• Familiarity with state and federal regulations for skilled nursing facilities
• Experience with A/R systems and healthcare billing software
• Strong communication, organization, and problem-solving skills

Key Responsibilities

• Cook up and manage Medicaid applications, eligibility, and redeterminations
• Support billing processes, including Medicare (A, B, C), Medicaid, private pay, and insurance
• Absorb accounts receivable (A/R) monitoring, collections, and resolving billing discrepancies
• Ensure timely and accurate monthly billing in compliance with facility policies
• Maintain working knowledge of long-term care regulations and reimbursement guidelines
• Collaborate with Admissions on payer source verification and financial pre-admissions
• Track and report financial performance and key indicators to leadership
• Support business office operations, including patient trust, purchase orders, and financial processes
• Participate in financial meetings and assist with process improvements
• Provide excellent customer service to residents and families regarding financial matters
• Assist with audits, compliance, and QAPI initiatives as needed