Business Office Assistant Lead

About the role

The Lead Business Office Assistant will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

Responsibilities

• Demonstrates knowledge and commitment to the mission, philosophy and objectives of the ambulatory service division.
• Demonstrates compassion, caring and sensitivity to patients and others in all daily encounters and transactions.
• Demonstrates knowledge of and utilizes performance improvement plans to improve patient outcomes and satisfaction.
• Provides a pleasant and comfortable environment.
• Demonstrates competency in job skills and attends mandatory training programs.
• Verbalizes knowledge of and participates in emergency management exercises.
• Ensures functionality of equipment.
• Participates in maintaining continuous accreditation readiness.
• Keeps customers informed of status during visits.
• Affords oversight and coordination of business office activities and practices.
• Prepares staffing schedules, time and attendance input and intervenes in patient problem resolution.
• Active participation as a team member, including mentoring new employees.
• Demonstrates respect and maintains patients’ dignity and confidentiality.
• Participates in site/department council and staff meetings.
• Accurately collects, verifies and inputs patient demographic and insurance information in the HIS system.
• Participates in the patient referral process.
• Demonstrates knowledge of medical record organization.
• Maintains inventory and stocking of supplies and equipment.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Requirements

Required:

• High School Diploma or equivalent
• 3 years of relevant experience clinical setting experience

Qualifications

• Preferred: 1 year of relevant experience billing and/or personal PC experience.

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A

Additional Information

About Corewell Health: As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Primary Location

SITE - Healthcare Center Novi - 44130 W 12 Mile Rd - Novi

Department Name

Family Medicine Novi - Medical Group East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40 Hours of Work 7 a.m. to 4 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Career Site

This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.

Equal Employment Opportunity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.