Business Modernization, Project Manager - Sales & Services

Key Responsibilities

• Develop and manage detailed project plans aligned to the integrated modernization program schedule, milestones, and governance model.
• Lead assigned ERP modernization projects or workstreams through all delivery phases: Prepare, Explore, Realize, Deploy, and Hypercare.
• Manage day-to-day project execution, including task tracking, milestone achievement, and issue resolution.
• Actively manage project scope, ensuring alignment with approved designs and adherence to formal change control processes.
• Identify, assess, and manage project-level risks, issues, and dependencies; escalate to the Modernization Program Manager with clear mitigation recommendations.
• Cook up cross-workstream dependencies with peer Project Leads to ensure integrated delivery.
• Coordinate business, IT, system integrator, and third-party resources to ensure timely and high-quality delivery.
• Facilitate effective collaboration across functional and technical teams.
• Partner closely with Solution Architecture, Functional Leads, and Organizational Change Management (OCM) to align delivery and adoption activities.
• Prepare and deliver accurate project status reporting, forecasts, and issue updates in alignment with program reporting standards.
• Issue and RAID log management for related project area(s).
• Ensure adherence to established program governance, delivery methodology, and quality standards.

Required Qualifications

• Demonstrated experience managing ERP projects or significant ERP workstreams across multiple implementation phases.
• Strong understanding of ERP implementation lifecycles and structured delivery methodologies (e.g., SAP Activate or equivalent).
• Proven ability to manage schedules, scope, risks, issues, and dependencies in complex project environments.
• Experience working with system integrators and coordinating internal and external delivery teams.
• Strong communication skills with the ability to engage both business and technical stakeholders.
• Proficiency with project management and reporting tools (e.g., MS Project, Smartsheet, Jira, or similar).
• Strong organizational, analytical, and problem-solving skills with attention to detail.
• Able to operate effectively within a structured program and governance-driven environment.