Business Management Application Support Associate

About the role

The Business Application Support Associate is part of the IT Applications Support team and helps support the firm’s business applications. This role assists with application access, supports application-related tickets escalated by the Helpdesk and IT Services teams, and coordinates with the Applications team, vendors, or leadership when additional support is needed.

Responsibilities

• Support business applications across tax, audit, business management, document management, workflow, collaboration, client service, and administrative functions.
• Troubleshoot application issues including access, authentication, permissions, configuration, licensing, and other application-related incidents.
• Support application administration such as user setup, access changes, permissions updates, and license management, coordinating with Helpdesk and IT Services for onboarding, transfers, and offboarding.
• Access reviews, license cleanup, and access removal to maintain security, compliance, and cost control.
• Work with vendors and IT teams to escalate and resolve issues that require external or cross-team involvement.
• Ensure applications are documented and supported, tested for compatibility, and included in standard deployment and onboarding processes.
• Provide support during upgrades and changes including system updates, migrations, onboarding/offboarding cycles, and other high-demand or business-manage tickets with clear ownership, accurate notes, timely updates, and follow-through.
• Prioritize work based on urgency, impact, deadlines, and direction from the Helpdesk Supervisor.
• Identify recurring issues and documentation gaps to support process improvement.
• Maintain documentation including knowledge base articles, troubleshooting guides, and user instructions.
• Provide back-up support during absences, peak periods, or urgent needs.
• Identify automation opportunities across repetitive tasks, recurring tickets, and workflow gaps.
• Use approved AI tools for troubleshooting, documentation, ticket analysis, and workflow improvement.
• Collaborate on automation initiatives with IT leadership to enhance support through scripting, reporting, templates, and workflow tools.
• Follow security policies when using AI or automation, especially with confidential data.
• Stay current on emerging methods to improve accuracy, efficiency, and user experience.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
• 1 to 3 years of experience in software application support preferred.
• Communicate professionally with users, IT teams, vendors, and stakeholders.
• Escalate issues appropriately when additional support or vendor involvement is required.
• Provide updates to leadership on ticket status, risks, priorities, and improvement opportunities.
• Maintain confidentiality when handling access, firm data, and client information.
• Support a team-oriented environment with responsiveness and professionalism.
• Perform related duties as assigned.
• Experience supporting business applications in a professional services, accounting, financial services, legal, or similar environment.
• Experience troubleshooting application access, permissions, authentication, licensing, user configuration, and application error issues.
• Experience working in a Windows environment.
• Proficiency with Microsoft Office.
• Experience working in a ticketing system such as ServiceNow, Jira, or Zendesk.
• Basic knowledge of Active Directory including user and group management.
• Familiarity with scripting, AI, and/or automation tools.
• Coursework or experience in accounting and/or bookkeeping.
• Familiarity with business management, audit, and tax processes and applications.

Qualifications

• Strong organizational and time management skills.
• High attention to detail and accuracy.
• Sound judgment and discretion.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively and effectively with others.
• Ability to manage and prioritize multiple tasks.
• Proactive mindset with an interest in improving processes, not just executing them.
• Commitment to maintaining confidentiality.

Skills

• Strong organizational and time management skills.
• High attention to detail and accuracy.
• Sound judgment and discretion.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively and effectively with others.
• Ability to manage and prioritize multiple tasks.
• Proactive mindset with an interest in improving processes, not just executing them.
• Commitment to maintaining confidentiality.

Benefits

• NKSFB offers a great variety of benefits and perks to our employees, including:
• A company’s Hybrid Work Schedule (4 days in office, 1 day Work from Home).
• Medical, Dental and Vision coverage.
• A Flexible Spending Account.
• Basic Life and AD&D.
• Voluntary Life and AD&D.
• Long Term Disability.
• Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage.
• Genetic Screening and Cancer Support.
• Pet Insurance.
• Accrue 15 PTO days annually.
• 401k Match and Profit-Sharing Plan.
• 10 Paid Holidays and 1 Floating Holiday.

Pay

The salary range for this role is $65,000 - $80,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon several factors, including but not limited to, the candidate’s relevant experience, qualifications, and location.

Schedule

NKSFB offers a company’s Hybrid Work Schedule (4 days in office, 1 day Work from Home).