Business Intelligence Manager

Responsibilities

• Help develop and lead our newly established BI function - driving best practices, governance, and usability for enterprise-wide reporting.
• Collaborate and advocate for the business by harvesting analytics needs and empowering users with self-service reporting capabilities.
• Lead the implementation and adoption of Looker as our core BI tool, including working with the implementation partner to add operational data to the data warehouse, adding new data elements and metrics in Looker, and building new reporting.
• Design and deploy tailored reporting solutions and executive dashboards, to ensure consistency and accuracy of reports across the company.
• Develop and enforce standards for reporting to eliminate duplication and inconsistencies.
• Establish a self-service BI platform, enabling departments to independently access and analyze data, reducing dependency on IT for report generation.
• Develop and maintain standardized reports and dashboards for key business teams (Merchandising, Supply Chain, Operations, etc.), and build reporting templates for business super users.
• Ensure data accuracy, reliability, and consistency, and advocate for the integrity of the numbers and the systems/processes that exist to validate the numbers and data.
• Define role-based access controls to manage data visibility for business users.
• Champion and promote the adoption of the platform across departments, ensuring it aligns with their data analysis needs.
• Collaborate with partners and stakeholders to define reporting requirements, automate workflows, and enhance data visualization capabilities.
• Work closely with IT, data engineers, and external consultants to optimize data pipelines and reporting performance.
• Partner with senior leadership to provide strategic insights and data-driven recommendations.
• Lead associates in a way that exemplifies the leadership principles taught in Rural King’s Thrive Leadership Program.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• 5+ years of experience in Business Intelligence, Data Analytics, or a related field.
• Experience working with business teams to translate business requirements into consumable analytics and dashboards.
• Strong ability to translate business needs into scalable BI solutions.
• Prior experience implementing a BI platform from the ground up - ideally in a retail or multi-unit business environment.
• Expertise with BI tools (Looker preferred, but experience with Tableau, Power BI, or similar tools is also valuable).
• Excellent communication skills (verbal, written & listening) with the ability to train, guide, and partner with non-technical business users.
• Strong knowledge of analytics, data modeling, and governance best practices.
• Experience working with cloud data platforms (Snowflake experience is a strong plus).
• Proficiency with Microsoft Office Suite or related software.
• Excellent customer service skills.
• Experience in working with complex data or documents, carefully examining details, and verifying information for completeness or correctness.
• Experience in coordinating and managing complex projects, ensuring smooth workflow and efficient resources to complete a project on time.
• Adaptable in response to changing priorities, unexpected challenges, and evolving business needs.
• Ability to prioritize tasks and allocate resources efficiently.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.

Benefits

To learn more about our benefits, review here.