Business Insurance Unit Leader

About the role

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Chattanooga, TN office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Responsibilities

• Operational Efficiency and Team Management: Oversee the distribution of workloads among team members to ensure balanced account management in conjunction with Managing Director. Implement strategies for proactive hiring and training to address capacity issues and knowledge transfer. Monitor team performance and proficiency in key processes, providing support and resources as needed.
• Training and Development (in collaboration with BI Systems and Technical Training Staff):
  • Identify training needs for both new hires and existing team members, ensuring that training is tailored to individual strengths and roles.
  • Coordinate the facilitation of regular training sessions on compliance, quality control, and best practices.
  • Encourage a spirit of ongoing professional development and mentorship opportunities for team members, promoting a culture of continuous learning.
  • Handle sensitive situations, ensuring that all training programs are comprehensive and relevant to the team's needs.
• Compliance and Quality Control:
  • Review regular audits of team performance and processes to ensure adherence to corporate compliance standards.
  • Address audit findings promptly and coordinate with training team to implement corrective actions to improve service delivery.
  • Maintain clear communication with team members regarding compliance expectations and performance metrics.
• Periodic / As-Needed Duties:
  • Performance Reviews: In coordination with the Managing Director, conduct annual performance evaluations for team members, providing constructive feedback and setting development goals.
  • Team Meetings: Organize and lead team meetings to discuss progress, address challenges, and share best practices.
  • Collaboration with HR: Work closely with HR to address staffing needs, manage personnel issues, and support recruitment efforts.
  • Communication with Leadership: Provide updates to senior management on team performance, operational challenges, and resource needs.
  • Strategic Planning: Participate in strategic planning sessions to align team goals with organizational objectives and identify areas for improvement.
  • One annual on-site meeting in North Atlanta is required.
  • Crisis Management: Be prepared to address urgent issues as they arise, ensuring that the team remains focused and supported during transitions or challenges.
  • Feedback Collection: Regularly gather feedback from team members regarding their roles, challenges, and suggestions for improvement.

Requirements

• Minimum of 5 years of experience as a Sr. Client Manager or Account Executive in Business Insurance.
• Proven track record of excellent client service and mentoring of colleagues.
• Strong understanding of Corporate, Compliance, and Surplus Lines Standards.
• Proficient in utilizing technology and outsourcing options to enhance operational efficiency.
• Positive, proactive, and systematic approach to problem-solving.
• Exemplifies MMA Core Values: Collaboration, Passion, Innovation, Accountability.
• Property & Casualty License Required.
• Annual CE Requirement.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Benefits

• Medical, dental and vision insurance.
• 401K and company match program.
• Company-paid life and disability.
• Generous paid time off programs.
• Employee assistance program (EAP).
• Volunteer paid time off (VTO).
• Career mobility.
• Employee networking groups.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.